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02-13-2004, 06:27 PM
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#1 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Shutdown Problem with Outlook and XP Home
A friend has a problem with her 4 month old Dell P4 running XP Home with Outhouse handling the email. When she shuts the computer down; a box pops up with a progress bar and says,
“End Program-OUTLOOK.EXE Ending Program… Please wait. If you choose to end the program immediately you will lose any unsaved data. To end the program now, click End Now.” If she clicks on End Now, the box just pops up again. This happens about 3 times in a row then XP finally shuts down. What’s up?
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"To speak ill of others is a dishonest way of praising ourselves" |
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02-13-2004, 06:44 PM
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#2 |
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Member (13 bit)
Join Date: Mar 1999
Posts: 6,791
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Hi Ron,
I wasn't able to find much about this online. Does the computer have all the latest patches? Have you checked of whether any files were corrupt? HTH |
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02-13-2004, 10:44 PM
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#3 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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I'll follow up on your suggestions Floppy.
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02-14-2004, 06:55 AM
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#4 |
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Member (11 bit)
Join Date: Aug 2003
Location: NJ
Posts: 1,099
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Does she closes Outlook 1st before shutting down the PC?
I have XP Pro and Outlook (with all the critical updates/patches installed). XP Pro won't let me shutdown unless I closed Outlook 1st. I'd hit restart (or shut down), the system will close some apps. But then a message will pop up saying something like "Please close all running Mircosoft products before shutting down." And it will abort shutdown. I have no probelms when I close all open windows before shutting the system. HTH
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02-14-2004, 10:36 AM
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#5 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Thanks James,
I'll check into your suggestion. |
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02-20-2004, 10:37 AM
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#6 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Update,
OK, I looked into this some more and here’s what’s happening; when she closes Outlook, for some reason, it’s still running in the background. You can do a “ctlr-alt-del” and bring up the Task Manager and Outlook.exe is still running. If you end Outlook.exe from there, you can shut down XP normally. Any ideas? |
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02-20-2004, 06:08 PM
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#7 |
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Member (11 bit)
Join Date: Aug 2003
Location: NJ
Posts: 1,099
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How about re-installing Outlook? I'm no expert with Outlook but it shouldn't be running in the background when you close it (at least not the ones that we use at work).
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02-21-2004, 03:16 AM
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#8 |
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Member (11 bit)
Join Date: Apr 1999
Location: Quebec, Canada
Posts: 1,239
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I think it is because MSN is running in the background.
Get rid of MSN and that will probably solve the problem. |
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02-21-2004, 12:39 PM
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#9 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Thanks Rick, I'll check it out.
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02-25-2004, 10:07 AM
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#10 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Rick,
I checked into this some more and MSN is on the computer. However, I can't see any way to remove it. It's not in "add/remove programs". Any ideas? |
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02-25-2004, 05:51 PM
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#11 |
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Member (11 bit)
Join Date: Apr 1999
Location: Quebec, Canada
Posts: 1,239
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02-25-2004, 06:40 PM
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#12 |
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The Gavel
Join Date: Dec 1999
Location: Upland, CA
Posts: 6,311
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Thanks Rick.
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