MS Office Complications?

[Anjie]

Hey Guys,
My computer at work is running MS Office 2000 Small Business.
Unfortunately, many of the templates and options I like and need to use are not installed from the CD including the Outlook portion of the program. The company has seemed to have misplaced the original CD. However; they have a copy of MS Office 2000 Premium Edition and I have tried to uninstall the Small Business and install the Premium edition so that I can install the templates and options that I use, but it will not let me do so. I uninstalled the old one. Put the other CD in and tried to install the premium edition. It runs through the installation process even asking for the product key etc. But when it is all done it still says MS Office 2000 Small Business and will not allow me to add additional options from the new CD saying that the information necessary is not on the CD or something to that affect. It is an HP PC running Windows XP. That is really all that I know about it. Haven't really had time to check out the specs. on it. Any assistance would be greatly appreciated here.

[bailey]

its the unstall part thats getting you, there are some things still in the regestry the is telling the system that it is still the other program. you need to clear all referances out of the reg, to clean it out

[Anjie]

Thanks bailey, sort of thought that was the problem. Just hate to mess with the registry as it is not my computer and registry entries are not always easy to identify for each program. Does anyone know exactly which entries to look for?

[glc]

You have a catch-22 here - you can't completely uninstall Office SBE without the SBE cd. Been fighting with a customer's machine for a while now who has the same issue - lost CD.

[Anjie]

No kidding....what about with McAfee Quick Clean or something? Stupid HP computer anyway. Spent an hour typing up a proposal today so that the Office could get an error right at the end and I lost it all. Didn't save the usual recovery copy in the doc file either. This and every other machine in our office are the most messed up computers I have ever run across. May have something to do with the bosses attempt at removing the seemingly endless amount of games loaded on the stupid things and he isn't to pc savy. They have at least 5 HP systems that are less than 3 to 6 months old. They lock up when you shut them down. Lock up if you open more than a couple windows or aps. Can't believe a company would spend so much money so wastefully. And they have there accounting system on these things too. Heaven help us. Thanks for your help GLC.