cisco ip technology

[legend_018]

I'm not sure if this is the correct Forum. I am using my laptop to dial into my phone at work. its works pretty good for the most part. it's a cisco phone and the it department had to setup the mac address of my network card to allow me in. I first vpn and than I run this cisco program to log into my phone and it's as if I'm actually there.

My boss just told me I got cut off a few times and sounded choppy at times.
He said maybe I can do something like give so much bandwidth from my firewall or lower the modulation. Does anyone know what this actually means? bandwidth from my firewall to what?
Lower the modulation where?

Any other ideas are welcome as well.
Thanks
Mary

[AnotherMuggle]

Originally Posted by legend_018 I'm not sure if this is the correct Forum. I am using my laptop to dial into my phone at work. its works pretty good for the most part. it's a cisco phone and the it department had to setup the mac address of my network card to allow me in. I first vpn and than I run this cisco program to log into my phone and it's as if I'm actually there. My boss just told me I got cut off a few times and sounded choppy at times. He said maybe I can do something like give so much bandwidth from my firewall or lower the modulation. Does anyone know what this actually means? bandwidth from my firewall to what? Lower the modulation where? Any other ideas are welcome as well. Thanks Mary

Lower the modulation would mean to reduce the quality of the sound in the call, this would require less bandwidth.

What speed is the connection you are dialing into the VPN with? As for increasing the bandwidth through the firewall...I have no idea what he means.

[legend_018]

I'm using a comcast internet connection from home

[AnotherMuggle]

Originally Posted by legend_018 I'm using a comcast internet connection from home

Is it broadband? Sorry I'm in the UK and am not familier with Comcast.

[legend_018]

It's a comcast cable modem. It's faster than DSL.
I joined a conference call earlier and it works pretty good. I could hear everyone and they could hear me. Just didn't know if there were any tweaks to be made. I think my boss was referring to something like making sure the bandwidth is used only for the connection for the cisco ip technology, although not sure where those configurations are made. I think I'm pretty much all set. I'm not having any serious issues or anything pertaining to this.