Cookies JS help please....

[PSS-Mag]

Alright long story short as possible.....

Working on a basic very basic .html site, for work. To run from the desktop.
The site has all the pages and tools our customer service agents use everyday set in Iframes.... "dont shoot me for using Iframes" LOL
it was fast and easy for a quick test to see if it worked and was any more or less efficient.

I want this to run from the desktop, trying to stop as much network traffic as possible, yet still have access to these site all day.

The challenge is....
Our desktops are ran/hosted remotely in headquarters "probably through remote desktop if I was guessing". Our locations IT department does not have any control over the desktop or settings at all.

They have blocked cookies except from these sites that I put in the Iframes, but since the parent url is the desktop, then cookies are blocked so can't log in to the sites.

Could I use a JS to force it to use a session cookie, for the parent html, and store it on the desktop or somewhere for those sites to use in the parent?

Remembering this is basic .html file ran from the desktop.

I hope this makes sense.
We may end up putting it on the company website in a secure section for our employees at our site to get to, instead of running from desktop, but still going to need a way to accept cookies with out being able to set the machines to accept the cookies ourselfs.

[Force Flow]

1) This iframe...what does it do exactly? Does it just contain a bunch of links/bookmarks that you visit all the time?

2) Is iframe put on all the desktops, or is it hosted on one desktop and everybody visits it?



I'm assuming a lot here, but couldn't you just set up this page as a stand alone page and set it as the browser's home page? Then, just click on the links bringing you to the sites you want to log in to? That sounds like it would get around the iframe and cookie issue.

[PSS-Mag]

It's basically 6 or 7 sites that they log into to get information from while on calls, and it puts them all inside of one page. They are currently all on links for one page and that works and would work fine if the IT's had done thier job properly, but they didn't so it don't. But thats whole other issue that is out of our control.

IF we can get this to work, just to test it at our location, Calls lengths are measured in milliseconds and I expect it to save atleast 1-1.5 mins or more per call, which is huge....then we will present it to corporate and get it set properly. They can then add the desktops to accept cookies from the desktops.

This will be ran from each persons own desktop, mainly because each one will be modified for each rep. but also several other issues that would take way to long to go into. Basically a monkey must have set up the network and systems, but thats all I've got to say about that right now. LOL

The main thing is just getting to test it and see if
1) can it or will it save time...
2) Can the the systems handle it or not before we talk to corporate. It's questionable whether the network and/or systems can handle the load or not. See monkeys reference above. LOL

[Force Flow]

I'm guessing the cookie prevention happens in Internet Explorer with the security zones. Do you have permissions to install another browser? That might be a way around it, since alternative browsers aren't usually subject to the same policies

[PSS-Mag]

Yes it is the browser setting which I dont have access to, and unfortunately we don't have permission to install anything, they have them locked down tight. I even tried to run Pocket Apss from a jump drive so I could use firefox to test it, but the USB ports are even locked down. I'm just a temp assistant admin for our site, but this case is different. We have control of all other departments but this particular departments systems are handled and administered by one of our customers.

I know the site works from the house, the ones that I can get to that are not the localy hosted sites anyway. What I am not not sure of is if it will actually save time and still reduce system load or will it still use up to much memory on hte work computers.
Currently our agents cant have all the sites open in separate browsers do to memory restriction. It bogs the computers down so much that they will lock up if they had all the programs open and all these sites open in seperate browsers at the same time they run out of memory.
Currently they have to go to the "link site" site and navigate to the proper tool, load it, then log in to it each time they need each tool, which maybe several or all tools in the same call at different times. This causes a severe load on our networks bandwidth, which cost the agents time for the pages to load, which cost us money. Unfortunately it's not enough to pay for adding another T-line or upgrading memory. So at this time this might be a solution.

But needs to be tested before we climb the ladder to get it implemented