Hanging during shutdown

[compusport]

Using win2k, Over the past few weeks my comp hangs for almost 5 minutes during shutdown. No hard drive noise or apparent activity going on. It just sits there with a blue screen and finally dies out. I defrag, virus check, and spyware check regularly so I don't think its anything along those lines. And I also don't see any running processes out of the ordinary.... suggestions?

[speeddude2000]

run a hijack this log andpost here.

[compusport]

Logfile of HijackThis v1.97.7
Scan saved at 6:47:22 PM, on 7/5/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Common Files\Microsoft Shared\Media Manager\airsvcu.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\HHVcdV5Sys\VC5SecS.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\StartupMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
G:\raw programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Anonymization - C:\WINNT\system32\sys32.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Anonymization.Net (HKLM)
O9 - Extra button: AOL Instant Messenger (TM) (HKLM)
O9 - Extra button: ICQ Lite (HKLM)
O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeup...ntent/opuc.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://citymap.city.nanaimo.bc.ca/mgaxctrl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-306.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {986DDE35-E955-11D0-A707-000000521958} - http://69.56.176.75/webplugin.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...972.5089699074
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll
O16 - DPF: {ABAB45AD-4D69-4C01-A4A4-DD105F1EAE61} (mgToolbarPub.Toolbar) - http://citymap.city.nanaimo.bc.ca/activeX/Toolbars.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {D6016EE7-A8FF-11D1-B37E-A4759ECD7909} (AxPulse Class) - http://www.pulse3d.com/players/engli...layerAxWin.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

[compusport]

on a side note, I haven't used ICQ or Yahoo for ages, so I assume I can delete those keys safely?

[HAL9000]

This issue was a lot more prominant on Win98.. but things to try that have worked... disable power saving features in the BIOS and in Windows.... disable active desktop (if you really want a JPG for your desktop, open it in Paint, then save as a BMP)... check to see if your AV is scanning the A:\ on shutdown and disable that.

[Panama Red]

Here's a little something from MS. Don't know if it will help, but worth a review.

http://support.microsoft.com/default...b;en-us;315409

[compusport]

thanks for the suggestions.. I deactivated the active desktop and checked through the others to make sure they weren't the culprit. I save a few more seconds on shutdown, but I think its still hanging far too long. tried an experiment and even if i'm starting up in safe mode it still does the same thing. very strange.

[Hi Ho]

What antivirus software are you running? When I removed McAffee and installed AVG it ended my 5 minute startup/shut down problem along with many others.

[pulsar]

I read this on a non MS site & it worked 100% for all of my 3, Win 2000 Pro PCs.

I don't remember just where I found it. Go to add/Remove & look for a security update # 329170 I believe it may also say Pre SP4 also.

Remove it. I did & now my shutdowns are less than 8 seconds. This same Critical update comes up with SP4 as a critical update, so just ignore it. When you read how it is used in a large business networks only, we never needed this fix in the first place. Thanks MS.

It may have been www.blackviper.com I read about it. I was getting ill at just sitting there waiting for the PCs to shut down, & removing this update fixed it fast. Write it's # down because I saw it on Win update 1 week later & downloaded it again, whoops dumb move. I removed it again & got back to a fast shut down again.

I hope this does it for you, & anyone else with a sloow win 2000 shutdown. No I have never Down Loaded SP4, & do not plan to, as long as I keep reading how it can cause more problems than it fixes.

Pulsar

[compusport]

interesting.....that's exactly what was causing it I guess. Shutdowns are back to normal. (appx 10 seconds). Although I though I had it the other day when I was shutting down, and windows was shutting down a program that I had never heard of or used. It was called "CiceroUIWndFrame". A google on it turned up a mention that it was part of speech and handwriting for Office XP, and can cause crashes. I disabled it because I have no need for it. But the weird part is that I haven't used office in over a week.