norton warning

[andyav]

I have Norton System Works installed.

I ran Norton Windoctor and it found two problems, both being very similar.

It stated that there were missing program files. Specifically it stated,

"C:\Program Files\CommonFiles\Installsheild\Professional\RunTime\0701\Intel32\DotNetInstaller.exe"
cannot access a necessary file mscoree.dll"

and

"C:\Program Files\CommonFiles\Installsheild\Professional\RunTime\09\01\Intel32\DotNetInstaller.exe"
cannot access a necessary file mscoree.dll"

does anyone have any idea what this means, what the causes are, the severity of the problem or what can be done?

Any help would be much appreciated.
thanks

[rjfvillarosa]

Originally Posted by andyav "C:\Program Files\CommonFiles\Installsheild\Professional\RunTime\0701\Intel32\DotNetInstaller.exe" "C:\Program Files\CommonFiles\Installsheild\Professional\RunTime\09\01\Intel32\DotNetInstaller.exe"

Andy I cannot be 100% certain but the last time I saw something like this it was a virus, check to see if your automatic updating is enabled. If it isn't go to www.trendmicro.com and do an online virus scan, and also make sure you spyware programs are upto date.

http://search.symantec.com/custom/us/query.html

[DarkWolf46]

Here is the Solution to the problem:

Situation:
You see the following message after you run a WinDoctor diagnostic scan from within Norton SystemWorks:

Missing file: "C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700\Intel32\DotNetInstaller.exe" cannot access a necessary file, "mscoree.dll."

Solution:
This message can safely be ignored. InstallShield is not really trying to use the file DotNetInstaller.exe without .NET Framework being installed. The DotNetInstaller.exe file is merely cached in the engine location for future use.

Follow the steps below to ignore the problem reported in WinDoctor.

To prevent Norton WinDoctor from repairing the problem

1. Open Norton WinDoctor.
2. If the Norton WinDoctor Wizard does not start automatically, then in the
main Norton WinDoctor window, click Scan.
3. In the Norton WinDoctor Wizard window, select "Perform all Norton
WinDoctor tests (recommended)."
4. Click Next.
5. When WinDoctor has finished checking your system, click Next to
examine the results.
6. Click Finish.
7. In the main Norton WinDoctor window, click the Problems button.
8. Under Problems Found, click the problem for the missing file, mscoree.dll.
9. Right-click the problem for the missing file, then click Problem Details.
10. Under Details, right-click the entry you want ignored, then click "Ignore
Selected Problem."
11. Click Repair All > Yes to continue.
12. Exit Norton WinDoctor.


Each time you run Norton WinDoctor, this problem is ignored.


Technical Information:
InstallShield installs DotNetInstaller.exe as part of its engine files, which is a .NET application that is used when a setup is installing .NET assemblies. DotNetInstaller.exe will not work on systems that do not have the .NET Framework, but the file is cached with the InstallShield engine files just in case it is needed in the future when the .NET Framework is installed. WinDoctor recognizes DotNetInstaller.exe as a .NET application that depends on the .NET Framework and reports its findings. WinDoctor's findings are technically correct, but InstallShield always checks for the Framework before trying to use it.