USB Sony CyberShot Camera will not work

[Markoman01027]

Hey everybody,

I was over my cousin's house the other night, and she asked me to help her get her Sony Cybershot Camera going. Now as I recall, when I plugged in a Camera into my computer, Windows recognized it, and placed it under "Imaging Devices" and "Removeable Storage" in my Computer. When I plugged the camera into her computer, Windows did not recognize it, or label it anything in Device Manager/My Computer.

I unplugged the camera, and installed the USB drivers via the Sony Cybershot PC, and I rebooted the PC. I plugged in the camera, and Windows recognized it. It said " Installing" and then it said "Finished" but it said something how installation has failed because a driver failed to have a driver funcion initialized" or something like that. After that, Sony DSC( I think thats what it's called) was flagged in Device Manager with a yellow ? mark.

I removed the flagged thing in the device manager, and rebooted the PC. When I got back into Windows, I went online and searched for a newer version of the driver. I think I found it. So I installed it, rebooted the PC, went back into Windows plugged it in, and samething happens.

I also reinstalled the driver with a better match that Windows found, but still same problem occurs. I am stumped on this one. Her USB printer works fine.

The most specs I can get you on the system is that this is a COMPAQ Presario, and runs Windows 2000. If you need more, I can try to get the specs for you guys some time later.

TIA,
Matt

[glc]

The only way to fix that is a COMPLETE removal of the Sony drivers and supporting files, then a reinstall following Sony's procedure exactly. Read the procedure carefully, I'm guessing the camera must be powered up when you plug it in. There is still no guarantee.

[Markoman01027]

Thanks for the reply. Will check it out. If not, I will call Sony for the proper instructions.