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12-27-2004, 09:15 PM
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#1 |
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Member (5 bit)
Join Date: May 2003
Location: Bullhead City, Arizona
Posts: 24
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computer shuts down...HELP!!!
 undefined i have had this computer for about 2 weeks and this morning when i tried to start it up it would get to the point where it says "windows is starting up" and shortly after that the computer just shuts down. i have a DELL DIMENSION 2350, WINDOWS XP HOME EDITION, PENTIUM 4, 55 GIG HARD-DRIVE, INTEL CELERON... can somebody out there give me some advice on how to reset something on the comp, i cant go into and kind of folders or help section cause the comp shuts down before anything can open all the way. any and all help will be greatly appreciated. |
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12-27-2004, 09:32 PM
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#2 |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,565
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If this unit is only 2 weeks old and you bought it new, my advice is don't even try to fix it on your own. Call Dell and let them handle it under your warranty. If you start messing with it in an attempt to effect repairs you may void your warranty.
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12-27-2004, 09:33 PM
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#3 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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Contact DELL customer service.
 Cricket
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12-27-2004, 09:39 PM
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#4 |
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Member (5 bit)
Join Date: May 2003
Location: Bullhead City, Arizona
Posts: 24
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i have had the comp for only about 2 weeks. i bought it from someone as is. at the time of purchase it was working fine. the problems only started this morning. any suggestions on what to do? thx...
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12-27-2004, 09:42 PM
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#5 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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Does it boot into Safe Mode?
What did you do to the computer just before this started? Did you install anything new? Update any drivers? Uninstall anything? Cricket
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12-27-2004, 10:04 PM
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#6 |
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Member (5 bit)
Join Date: May 2003
Location: Bullhead City, Arizona
Posts: 24
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i did install my video cam and also deleted some files/folders containing some oif the previous owners contents. is there any way to use SYSTEM RESTORE when it wont open up before if shuts down? can i do it in safe mode? thx...
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12-27-2004, 10:15 PM
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#7 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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See if you can get into Safe Mode first. If you can get into Safe Mode, that tells us something and we can move on from there.
Cricket
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12-28-2004, 01:43 AM
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#8 |
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Member (5 bit)
Join Date: May 2003
Location: Bullhead City, Arizona
Posts: 24
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ok crickett, i'm back. i re-hooked the other comp up and tried to start it in safe mode. it opened up in safe mode but then just shut off. i tried to do it in RESTORE also and when i got to the box that ask when you want to restore it from it shut off. it seems like it gets to a point and overloads. is there a hidden reset button or something?
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12-28-2004, 01:59 AM
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#9 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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This sounds like maybe the Blaster or Sasser worm.
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12-28-2004, 03:06 AM
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#10 |
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Member (5 bit)
Join Date: May 2003
Location: Bullhead City, Arizona
Posts: 24
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hi glc. how can i check for those worms? it has norton on the comp and also macafee but i cant get to them as the comp keeps shutting down. thx...
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12-28-2004, 08:34 AM
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#11 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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If it stays on long enough to open a command prompt, type shutdown -a
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