1324 error - removing HP drivers.

[giuseppe]

I got a partial install on HP drivers for the 7100 series all in one. I can't re-install them because the installer says I already have a program. The uninstall link isn''t on the program icon list. When I try to uninstall from "add/remove programs" I get a 1324 error . Any ideas on how to get rid of the partial install?

[glc]

http://h10025.www1.hp.com/ewfrf/wc/d...#c00072909_doc

[giuseppe]

glc,
tried all that. When it starts to uninstal I get the same 1324 error.

[glc]

Read a little further. You need to run the cleanup utility.

[giuseppe]

There is no way to get the clean-up utility. When you go to the download section it brings you back to the start page. I searched for the utility on HP and discussed it with there tech support.

[glc]

Put the CD in the drive. Dismiss the autorun.

Click Start, click Run, and then type in the following and then press Enter:

(CDROM Drive letter)\Setup\Uninstaller\(ENU for English, ESN for Spanish, PTG for Portuguese, etc...)\hposcr01.exe -datfile hpoins08.dat

[giuseppe]

Did that this morning. I get the same 1324 error. I was think of doing a windows restore. Would that fix the problem? I assume I would lose all the programs I installed since the last restore point. But I don't know where else to go with this. THanks.

[glc]

System restore sounds like a good option. You won't lose any data, but all programs installed since the restore point will probably have to be reinstalled.

[giuseppe]

Thanks glc.

I'm going to try the system restore tonight and see how it goes. Hopefull, I haven't loaded too much since the last one.

From now on I am going to set a restore point before program install.

[glc]

From now on I am going to set a restore point before program install.

EXCELLENT habit to get into.

[giuseppe]

OK. So the system restore did allow me to re-install the software. However, the re-install did the exact same thing!

I repeated it several times - I tried to install from the disc, download drivers from their website and install through their "active-x" installation. All incomplete all unable to be removed or installed over and all fixed with a system restore.

However, still not able to load drivers.

With the disc install I did get an error message for not able to load Java Virtual Machine.

Any idieas?

[glc]

http://jdl.sun.com/webapps/download/...?BundleId=9954

That's the latest Sun Java VM. Download and install it.