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02-23-2005, 02:36 AM
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#1 |
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Member (9 bit)
Join Date: Dec 1999
Location: Vieux, France
Posts: 472
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Background Desktop Corrupted
Have just returned from a customer that had his Win XP Professional PC attacked by viruses.
Ran AVG 7.0 in Safe Mode after disabling System Restore, that found over 40 viruses & Trojan Horses. It appeared to Heal everything expect one file – no way of finding out which one. However the system is not clean, as there is still a residual black .html page that has replaced the Background Desktop. Right clicking anywhere on the Desktop and left click Properties, there is no Background Tab in the Display properties. I tried to run sfc /scannow with the Win XP CD but it kept saying that the CD was not the correct one, when I know it is. Not sure how to clean this machine, short of formatting and starting again which I am loathe to do as there has not been a recent backup of all the data in My Documents.
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People who don't do regular backups - don't realise what they're missing! |
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02-23-2005, 06:12 AM
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#2 |
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Ride 'em Cowboy
Join Date: Dec 1999
Location: Dallas, Tx
Posts: 9,109
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Long shot - make sure the Themes service is running.
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02-24-2005, 02:53 PM
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#3 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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When you right click on the desktop, is Active Desktop an option? If so, is the Show Web Content checked? If so, click to uncheck it. There should also be a Web tab in the display properties, see what you can do there.
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02-26-2005, 01:37 AM
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#4 |
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Member (9 bit)
Join Date: Dec 1999
Location: Vieux, France
Posts: 472
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Background problem still there - white only. Right clicking the Desktop & selecting Properties just shows a General tab with the desktop.html file & says Not Available.
Rebooted once more to Safe Mode, search for desktop.html (in My Computer) Windows refused to delete it. Ran Spybot again in Normal Mode, removed 7 problems. Ran AVG in Safe Mode - NO VIRUSES found - at last! Internet Explorer still insists on resetting Home Page to www.top-search despite changing the Home Page in Options. |
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02-26-2005, 05:15 AM
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#5 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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You still have spyware - a home page hijacker. You need more tools. Start with Ad-Aware and M$ Antispyware. Read the sticky thread in the Security forum about HijackThis.
You can delete a file in use with MoveOnBoot. |
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03-17-2005, 01:30 AM
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#6 |
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Member (9 bit)
Join Date: Dec 1999
Location: Vieux, France
Posts: 472
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Ran HighjackThis (2x) & fixed items. Ran Spybot - 11 probs. Fixed. D/loaded M$ Antispyware & LSPFix. Ran both. Fixed Homepage highjack problem. Ran AVG in Safe Mode - no viruses. Ran sfc /scannow. Fixed Desktop hijack problem by going to Control Panel/Display/Desktop/Customize Desktop & in Web tab delete SECURITY.
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03-17-2005, 01:34 AM
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#7 |
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Member (9 bit)
Join Date: Dec 1999
Location: Vieux, France
Posts: 472
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Ran HighjackThis (2x) & fixed items. Ran Spybot - 11 probs. Fixed. D/loaded M$ Antispyware & LSPFix. Ran both. Fixed Homepage highjack problem. Ran AVG in Safe Mode - no viruses. Ran sfc /scannow. Fixed Desktop hijack problem by going toControl Panel/Display/Desktop/Customize Desktop & in Web tab delete SECURITY
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