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02-26-2005, 10:56 PM
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#1 |
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Member (8 bit)
Join Date: Mar 2004
Location: VA
Posts: 251
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Remote Assistance Problem
My brother recently went through a series of problems woth his MOBO. His south Bridge chip fried. The MOBO was sent back and repaired guess what? South Bridge fried again. After sending the MOBO back and finaly replaced with a new one (ASUS RMA is great!), a friend rebuilt his system (Thanks Panama Red !!!!!!). Well he had a small problem with a new DVD burner he bought and wanted me to help him figure out what was going on. I told him to send me a remote assistance request. He sent it and his email said it was sent. I never recieved it. We checked all of his email protocols and there were right. I am stumped because we had it working when he first recieved the system. What else should I be looking at?
Also I want to take a moment to thank Panama Red for all of his help. He lives near my brother and went out of his way to get things working again. So all of you NAY SAYERS PC MECH is the best place to get reliable help. Even to the point of making house calls!!!!!!
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02-26-2005, 11:24 PM
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#2 |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,565
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Hey Carl. Think I know what the problem may be. I may have Disabled a service necessary for Remote Assistance to function. Have Tom check the Remote Desktop Help Session Manager and the Secondary Logon. I usually Disable them when I "tweak" the Services. Also check the Remote tab of System Properties and see if Remote Assistance is turned on.
I'd bet his real problem with the burner is the jumper setting. When he called this am I told him to set the jumper in the same position as the old drive. Double check that. Sorry for the Services "tweak". Forgot that you do things by remote control! 
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02-27-2005, 12:46 AM
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#3 |
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Member (8 bit)
Join Date: Mar 2004
Location: VA
Posts: 251
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Great I will talk to him tomorrow. I had also disabled my remote service after reading a thread about un needed services. I have been searching the site around services and start up programs. There was a list of stuff you could disable I can's for the life of me find it.
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02-27-2005, 07:51 AM
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#4 |
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Member (10 bit)
Premium Member
Join Date: Feb 2001
Location: Burb of Detroit, Mi
Posts: 874
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You should be able to find it here : http://www.blackviper.com/
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Life is a Fig Newton of Your Imagination! |
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02-27-2005, 10:49 AM
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#5 | |
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Served with Pride
Staff
Premium Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,565
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Quote:
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02-27-2005, 07:50 PM
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#6 |
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Member (8 bit)
Join Date: Mar 2004
Location: VA
Posts: 251
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Got remote assistance working. His services were on, the problem was with his email setup. walked him through all of the protocol and found a , instead of .
Some thing so simple. Always check your typing!!!!! Last edited by carlmccut; 02-27-2005 at 08:27 PM. |
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