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Old 03-24-2005, 04:53 PM   #1
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itunes froze, restarted, nothing works

alright, running xp pro on a dell, and i was using itunes when it froze. i couldn't use ctrl-alt-del, so i just did a hard restart. now, when it boots in, every single program, including system programs (system restore) cannot be opened (windows doesn't know how to open the file - "windows cannot open this file"). i tried doing a repair, but it didn't work, and i just wanted to ask you guys before i went ahead and backed up and formated

to recap, no programs can open
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Old 03-24-2005, 08:17 PM   #2
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Does explorer work? Back up your itunes purchases first if it does.
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Old 03-25-2005, 08:33 AM   #3
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Agree with OEM guy.
You are responsible for backing up all iTunes stuff.
So back up first then nuke iTunes.
Start again, download and install QuickTime seperately before anything else.
When it works ( the LOTR site is a good check ) then go back and download iTunes.
Now install the back-ups.
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Old 03-26-2005, 10:47 PM   #4
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i was working with bolsey on this one, and the problem is, you couldn't uninstall anything, explorer was the only thing that worked. so we ended up just backing up all his data to my external HD and formatting. it just made things easier. we think we figured out that it was a registry problem caused by ad-aware's startup monitor

thanks
craig
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