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Old 04-24-2005, 06:19 AM   #1
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Slow programmes

A lady friend of mine boots her computer into XP quickly with no trouble. She can click on "my documents" or "my pictures" right away.
However if she clicks on the internet, or some other programme, it can take several minutes to come up.
She clicked on MGI Photosuite this morning, and it took 7 minutes to come up.
There is only Norton internet security ticked in msconfig.
She has done the sfc /scannow, and it has not improved it.
In the system services, there is nothing extra running compared to my similar system.
Thanks
Jack

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Old 04-24-2005, 07:04 AM   #2
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Run scans for adware, trojans, worms and virii
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Old 04-24-2005, 08:48 AM   #3
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Thanks for the swift reply.
She has run Lavasoft, Spybot, and a Norton scan, all with the latest definitions, and the system is clean.

Jack
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Old 04-24-2005, 03:10 PM   #4
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She has just told me that if she boots the computer and leaves it for about 7 minutes after it gets to the desktop, it works perfectly.
Something must be loading in the background when the desktop is up and running.

Jack
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Old 04-24-2005, 05:35 PM   #5
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Disable Norton and try it.
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Old 04-24-2005, 11:23 PM   #6
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I will tell her later today to do that, and will let you know the result.

Thank you

Jack
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Old 04-28-2005, 02:33 PM   #7
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Disabling Norton made no difference, however, I have just returned from her house after installing the Microsoft Beta version of anti spyware. I updated it, and did a scan.
It found two files and 2 registry items, which I deleted.
Upon re-start the computer was fine, and programmes were accessible right away.
Lavasoft, and Spybot, failed to find these items.

Thank you for the suggestions.

Jack
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