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Perry266 · 07-10-2005, 10:11 AM

I am now unable to install any new software. Tried quicken, gave up and got MS Money, then tried "Silent Service 3" and it won't load. NOW I'm steamed!

Ran avg and discovered over viruses located in java. (shinwow and byte verify). Obviously I will have to remove the viruses, but is it possible that they have destroyed my ability to install new software? If so, how can I repair this? I contacted installshield and their patch was no help. How can I get my SS3 loaded? Any help would be greatly appreciated.
Perry

AMD 2.6 ghz 3200 W gigabyte sata mb
2x 40 gb hard drives in raid 0
1gb ram
Win XP home

EzyStvy · 07-10-2005, 10:25 AM

is it possible that they have destroyed my ability to install new software -> YES

Keep scanning!

Digitalic · 07-10-2005, 12:18 PM

Agreed, your ability to install programs could have been damaged but you might want to check services and make sure Windows Installer service is enabled. It should be set to manual.

Perry266 · 07-10-2005, 02:25 PM

Quote:

Originally Posted by Digitalic

Agreed, your ability to install programs could have been damaged but you might want to check services and make sure Windows Installer service is enabled. It should be set to manual.

Ok, how do I go about this? Btw, thanks for the info...

Digitalic · 07-10-2005, 02:37 PM

Quote:

Originally Posted by Perry266

Ok, how do I go about this? Btw, thanks for the info...

From Control Panel\Administrative tools\Services Scroll down through the services and find Windows Installer. It should be set at manual. If it is disabled right click\properties and set to manual.

If it is already set to manual you can check that it is set to logon local system account and RPC is set as a dependency.

***glc*** · 07-10-2005, 03:04 PM

http://consumer.installshield.com/kb.asp?id=Q108340

Perry266 · 07-10-2005, 04:54 PM

Thanks GLC, been there, done that, as they say. That was one of my first steps. Finally got it touch with them personally, and was told my files (installshield) might be corrupted. Does this sound right? I have loaded all the "Fixes" but still no good.

Digitalic · 07-10-2005, 06:45 PM

You may want to try running sfc.

start\run\cmd. type sfc.exe /scannow. Have your XP installation disk handy.

Perry266 · 07-10-2005, 07:43 PM

Quote:

Originally Posted by Digitalic

You may want to try running sfc.

start\run\cmd. type sfc.exe /scannow. Have your XP installation disk handy.

Ok. Did that. I saw a brief flicker, and that was all.

Digitalic · 07-11-2005, 01:17 AM

You have to run sfc from the cmd prompt, start\run\cmd not start\run\sfc

codered6651 · 07-12-2005, 04:21 PM

Hello Perry266, if your Windows Installer is corrupted do this.

1. Unregister and then reregister Windows Installer

a. Click Start, and then click Run
b. In the Open box, type msiexec /unregister, and then click OK.
NOTE: Make sure there is a space between msiexec and /

2. Reregister Windows Installer

a. Click Start, and then Run
b. In the Open text box, type msiexec /regserver, and then click OK.
This should clear up your problem.

macko72 · 07-14-2005, 04:10 AM

http://support.microsoft.com/default...b;en-us;888019

07-10-2005, 10:11 AM	#1
Perry266 Member (5 bit) Join Date: Dec 2004 Posts: 23	"Error 1607: Unable to install InstallShield scripting runtime." I am now unable to install any new software. Tried quicken, gave up and got MS Money, then tried "Silent Service 3" and it won't load. NOW I'm steamed! Ran avg and discovered over viruses located in java. (shinwow and byte verify). Obviously I will have to remove the viruses, but is it possible that they have destroyed my ability to install new software? If so, how can I repair this? I contacted installshield and their patch was no help. How can I get my SS3 loaded? Any help would be greatly appreciated. Perry AMD 2.6 ghz 3200 W gigabyte sata mb 2x 40 gb hard drives in raid 0 1gb ram Win XP home Share Share this post on Digg Del.icio.us Technorati Twitter Last edited by Perry266; 07-10-2005 at 11:20 AM. Reason: clarify request

07-10-2005, 10:25 AM	#2
EzyStvy Ride 'em Cowboy Join Date: Dec 1999 Location: Dallas, Tx Posts: 9,109	is it possible that they have destroyed my ability to install new software -> YES Keep scanning! Share Share this post on Digg Del.icio.us Technorati Twitter __________________ Stand Up 2 Cancer - SU2C

07-10-2005, 12:18 PM	#3
Digitalic Member (8 bit) Join Date: Apr 2005 Posts: 207	Agreed, your ability to install programs could have been damaged but you might want to check services and make sure Windows Installer service is enabled. It should be set to manual. Share Share this post on Digg Del.icio.us Technorati Twitter

07-10-2005, 03:04 PM	#6
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,786	http://consumer.installshield.com/kb.asp?id=Q108340 Share Share this post on Digg Del.icio.us Technorati Twitter

07-10-2005, 04:54 PM	#7
Perry266 Member (5 bit) Join Date: Dec 2004 Posts: 23	Thanks GLC, been there, done that, as they say. That was one of my first steps. Finally got it touch with them personally, and was told my files (installshield) might be corrupted. Does this sound right? I have loaded all the "Fixes" but still no good. Share Share this post on Digg Del.icio.us Technorati Twitter

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07-10-2005, 06:45 PM	#8
Digitalic Member (8 bit) Join Date: Apr 2005 Posts: 207	You may want to try running sfc. start\run\cmd. type sfc.exe /scannow. Have your XP installation disk handy. Share Share this post on Digg Del.icio.us Technorati Twitter

07-11-2005, 01:17 AM	#10
Digitalic Member (8 bit) Join Date: Apr 2005 Posts: 207	You have to run sfc from the cmd prompt, start\run\cmd not start\run\sfc Share Share this post on Digg Del.icio.us Technorati Twitter

07-12-2005, 04:21 PM	#11
codered6651 Member (9 bit) Join Date: Jul 2004 Location: New York NY Posts: 334	Hello Perry266, if your Windows Installer is corrupted do this. 1. Unregister and then reregister Windows Installer a. Click Start, and then click Run b. In the Open box, type msiexec /unregister, and then click OK. NOTE: Make sure there is a space between msiexec and / 2. Reregister Windows Installer a. Click Start, and then Run b. In the Open text box, type msiexec /regserver, and then click OK. This should clear up your problem. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ DFI LanParty 875ProB Rev.B1(Award BIOS ver6.00 date 1/20/2005) P4 2.8cGHz 800FSB with TT Spark "7"\| Enermax 535watt p/s, 1 120mm and 1 80mm case fans\| WindowsXP Pro SP2\| ATI Radeon 9550\| SB Audigy 2\| Crucial Ballistix DDR400 1GB 512x2\| Lite-On 52x32x52 CD-RW, Plextor-760A DVDR-RW,Samsung Floppy Disk\| Seagate Ultra ATA/100 80GB and 120GB HDD\|Cooler Master Centurion CAC-T05 --------------------------------------------------- What I hear, I forget. What I see, I remember. And what I do, I understand. ~Chinese Proverb

07-14-2005, 04:10 AM	#12
macko72 Member (10 bit) Join Date: Feb 2005 Location: London, England, United Kingdom Posts: 979	http://support.microsoft.com/default...b;en-us;888019 Share Share this post on Digg Del.icio.us Technorati Twitter __________________ I am always doing that which I can not do, in order that I may learn how to do it. Last edited by macko72; 07-14-2005 at 04:13 AM.

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