Help me please with XP updates ...

[Burn]

Win Xp Home SP2 , a 11 days old install, activated by phone yesterday.
passed the genuine tool thingy...when downloaded the microsoft anti-spyware tool.

Problem is : Windows updates is totally screwed...

1- Going manually to windows update site don't work... im looking at that green scanning bar and nothing happen... i suppose i could leave it for hours and it will stay that way.

2-i have that little yellow shield in the system tray saying that updates are ready to install. When i clik on it it says : initialize ..... but nothing happen or install...

3-When i turn off my computer ... it won't .. because it want to install updates .. same as #2 happen here .. .im looking at the blue screen saying ''Don't turn off youre computer while update are installing '' .. i know that nothing happen ...

4- When i go in the security center in the Automatic updates control panel ... all options are grey out .. can't change anything



any ideas for the fix ??

[rspassey]

Are you connected to the Internet? If so, how? Are you behind a Firewall? If so, which?

[Burn]

yes , im connected to the internet behind a d-link router but i think it's not the point ... it always worked before ( 2 years ) i think the windows update software is totally messed up on this 11 days old fresh install ... i have 3 computers pluged into the router .. only this one gives me troubles

i even try to re-install SP2 over the top ... but nothing changed. BTW thanks for the help

[Statica]

Try going to your Control Panel > Internet Options > Connections > LAN settings > Uncheck everything and retry. Also worthwhile to go to IE > Tools > Manage Add-ons > Addons that have been used by Internet Explorer > and make sure that you have WUWebControl Class Enabled... try hitting the update button to make sure that you have the latest version.

Also are you running any antispyware/antivirus suite that could be interfering with ActiveX controls?

[Burn]

Im not at home right now but i will try that. Im running microsoft antispyware and NOD32 but i turned them off before each attemps .....

is there any windows update cache, logs that i can delete or a uninstall tool ...some way to reset it ....

[Statica]

You can delete the activex object Go to: C:\WINDOWS\Downloaded Program Files (location may vary as per your system root and windows directory) .. right click on WUpdate class and select remove.

[Burn]

well i tried everything ... nothing worked

but i re-installed win XP with the repair method , then re-install service pack 2.

Now the windows update web site work and i can use it ... but i still have the automatic update control panel completly grayed out as shown in this print screen :


http://www3.sympatico.ca/ocd/winup.JPG


any idea ?

[Statica]

Open up your registry editor (start > run > regedit) and go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\
Delete the values: AUOptions and NoAutoUpdate

Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate
and delete DisableWindowsUpdateAccess

[Burn]

I deleted the AUOptions value in the resgistry because it was the only one present on my system ( normal ?? ) .. didn't make any progress ..

well this problem do not bother me very much now that i can acess windows update web site now. The system report that automatic update is ON .. so it will work too .... i can live with the fact that i can't change this setting.

[Statica]

Err .. have you checked to see if the update service is running? Go to : START > RUN > services.msc
There should be a service called Automatic Updates .. is this started? Is this set to start automatically? Try making it automatic if it isn't already done so.

Have you done a comprehensive spyware and antivirus check? Using something like housecall.antivirus.com? There are malware that prevent automatic updates from working properly as well. In addition, certain firewalls also do this to systems (outpost firewall is one that I've found)
Here are some additional links: http://support.microsoft.com/default...;en-us;Q323184