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02-14-2006, 04:01 AM
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#1 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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Software Error
I was using my comp yesterday, went out of room when i came back in i had no icons or start button on my desktop ended up having to turn comp off when i restarted it i got this error message.
" windows could not start because of an error in the software. Please report this problem as load DLL for kernel" A friend suggested i use the installation disc to reload win xp so tried that but when i and pressed enter to continue it did nothing. Is there anything else i can try. |
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02-14-2006, 09:29 AM
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#2 |
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Computing Professor
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Join Date: Jun 2001
Posts: 11,718
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Your friend wanted you to repair the XP install and he was right.
So first, is that a restore cd (special for use with a pre-built computer) or a regular XP cd?
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Asus M4A77D, 64 X2 6000+, 4 GB Corsair DDR2 800 ram, Radeon 5770. |
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02-14-2006, 10:51 AM
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#3 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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Regular XP cd it came with the comp, it asks you if you want to install or repair tried both but nothing happened
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02-14-2006, 11:38 AM
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#4 |
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Forum Administrator
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Location: Joplin MO
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You choose install - then it should find the existing copy and repair will be an option. If it just sits there, you have a hardware issue that needs to be solved.
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02-14-2006, 11:45 AM
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#5 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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Any idea how i would find out what the hardware prob might be as don't really want to be buying a new comp if the one i have is fixable
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02-14-2006, 11:50 AM
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#6 |
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brewer, mostly...
Join Date: Jun 2004
Location: Laying on the floor, in the brewery
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More information, please.
What version of XP, has any new software been installed recently? What were you doing just before this all happend? -Kev
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Symantec-free zone. To stay malware free: AVG antivirus/antispyware, Malwarebytes anti malware, Commodo Pro free firewall, ccleaner, Windows updates. or.... just install Linux Too many computers in this house to list. They are all my builds, some AMD some Intel... |
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02-14-2006, 11:59 AM
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#7 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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I have XP professional, my friend came down three days ago and downloaded some drivers for his modem as his were corrupt he wanted to put them to disc to load onto his comp otherwise nothing has been installed, i had been surfing net, checking bank etc.
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02-14-2006, 12:03 PM
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#8 |
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Forum Administrator
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Can you also provide some system specs?
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02-14-2006, 12:19 PM
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#9 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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not without plugging it in but really wouldn't know where to get them from then, what sort of things do you need to know
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02-14-2006, 12:58 PM
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#10 |
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Forum Administrator
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Is this a name brand computer (Dell, eMachines, Gateway, HP, Compaq, etc.) or is it a custom/generic build? If name brand, the model number would help, if custom, do you have any documentation?
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02-15-2006, 02:10 AM
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#11 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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The tower has a Dan label so does the psu apart from that i can't tell you as i think the bloke i got it from might have made it up from different computers although i'm not sure.
I was wondering if the hard drive that contains the windows program might have packed in and if it would be worth trying another hard drive in there as everything else seems to work apart from the windows. When i got the comp my partner added a second hard drive as the one with windows on it wasn't big enough to store the music files etc. |
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02-15-2006, 11:19 AM
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#12 |
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Computing Professor
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Join Date: Jun 2001
Posts: 11,718
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Okay, lets see if we're on the same page.
Your cd-rom was first in the boot order (you checked in the bios to be sure of that) but the HDD didn't respond. You don't know who the drive manufacturer is so you haven't run a diagnostic? The last is important since most manufacturer's will demand the diagnostic results before they replace the drive, if it's still under warranty. There's nothing on that drive that you want to keep? Have I got all that right? |
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02-16-2006, 02:32 AM
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#13 |
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Member (3 bit)
Join Date: Feb 2006
Posts: 7
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Well i've found out what the problem is, my hard drive has died, put one in i had running win 95 and comp started up, so guess i'm gonna have to go buy a new one.
Thanks for all your help. |
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