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02-03-2007, 01:36 PM
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#1 |
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Member (6 bit)
Join Date: Feb 2006
Posts: 43
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Trying to load HP Printer Software
I am trying to load HP Printer software and am receiving an error message:
The installer cannot access this registry key. Please ensure that the installer has access to the registry and ........ The registry key highlighted is: HKEY_lOCAL_MACHINE\SYSTEM\CurrentControlSet\Enrum How do I chage the settings to allow access here? |
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02-03-2007, 01:52 PM
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#2 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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Go to the support and troubleshooting page for your exact model printer and look for articles - you will probably find one that addresses that exact issue. You didn't provide the printer model or exact OS, so I can't offer any better suggestion - that's where i would go to find the answer for you anyway.
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02-03-2007, 09:42 PM
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#3 |
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Member (6 bit)
Join Date: Feb 2006
Posts: 43
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Sorry that I forgot such relevant data,
Printer HP Photosmart 8250 OS is Windows Media center |
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02-03-2007, 09:54 PM
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#4 |
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Staff
Premium Member
Join Date: Sep 2004
Location: Cardiff, Wales. UK
Posts: 6,105
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Does your computer detect your printer as new hardware before you put the installation CD in the drawer?
__________________
Niwa no niwa ni wa, niwa no niwatori wa niwaka ni wani o tabeta. |
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02-04-2007, 10:16 AM
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#5 |
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Forum Administrator
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Join Date: May 2000
Location: Joplin MO
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Software must be installed before connecting the printer, rjf.
gerald, have you looked through the HP site yet? |
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02-04-2007, 09:10 PM
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#6 |
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Member (6 bit)
Join Date: Feb 2006
Posts: 43
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I have gone through the HP site and have not found a good answer as of yet. I talked to a friend and he said that HP software was "notorious" for this type of problem. I don't know. Is there a way to "open up the registry" to the software?
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02-05-2007, 12:43 AM
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#7 |
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Forum Administrator
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Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,786
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Are you installing it in an administrative account?
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02-09-2007, 09:18 PM
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#8 |
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Member (6 bit)
Join Date: Feb 2006
Posts: 43
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I was not, however I have found that there was an issue with my original install of the OS. I have since reinstalled MS Media and the issues have vanished. Thanks again for all of your help
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