xp pop ups with no internet

[piff263]

ok will i was helping my grandma with her computer microsoft word kept tweaking out i would type and then it would stop typing and i would have to click the application
then i managed to get a pop up without using internet explorer this was a random pop up
i installed avg and ran virus scan and got a couple of trojan horses im going to install ccleaner
but do you guys know what it could be

ps she had nortan and it will only uninstall half way can i just go in my computer and delete the files for norton

[kev7555]

Download the programs in my signature, install and update them, then run everything from safe mode.


-Kev

[Stu-]

Do you use all those programs Kev?
Seems a bit much there, I know you have to stay safe but woah that must hog a fair bit of system resources?

[Panama Red]

Originally Posted by Stu- Do you use all those programs Kev? Seems a bit much there, I know you have to stay safe but woah that must hog a fair bit of system resources?

Not really, you only run AVG all the time. The rest are scanners.

[piff263]

i can't update via microsoft yet due to last thread and any way how to uninstall norton without getting errors

[kev7555]

If you've been running Norton, you are likely infected.

Install all of the programs I advised and update them, then boot into safe mode and run all scans. If you still can't get Norton to uninstall after that, post back and I will help you get rid of it manually.

Stu--

You are showing how little you know about these programs if you think they use too much system resources. AVG is the only one that runs a resident shield and is generally accepted as one of the antivirus programs with the smallest footprint. AdAware SE and Spybot Search and Destroy are only active when running scans (if you do not use the Spybot immunization, which is unnecessary if you are running spywareblaster). Spywareblaster only adds known malware signatures to a disallowed list, does not run anything in the background.

[piff263]

i installed have avg, AdAware SE, ccleaner and thats it i can't remember how to get into safe mode my granmas computer is skipping bios screen ext. so i can't see which key it is
i thinks its f1 or f8
when i try to uninstall i get error saying visualbasic error or some other error i can't remeber


ps would i have to install the 3 spyware apps. such as Spybot Search and Destroy, AVG Anti-Spyware and spywareblaster

[kev7555]

Continuously tap F8 key while the computer is starting. You will be presented with a safe mode options screen. Using the up and down arrow keys, select safe mode and press enter.

-Kev