XP/W2K SHUTDOWN Troubleshooting Ideas

[ryoko]

I spent a lot of time trying to resolve a shutdown issue on a new HP XP Pro computer that I finally solved and thought I’d post some links I credit for ideas on solving this issue.

If you have an existing system and this culprit suddenly shows up try these following websites:

Troubleshooting Windows Shutdown Problems
http://www.windowsnetworking.com/art...-Shutdown.html
Windows Shutdown & Restart Center:Troubleshooting in 15 Steps
http://www.aumha.org/win4/a/shutdown.php
Startup List identities (for trying to find a possible culprit)
http://www.bleepingcomputer.com/startups/
Smart Computing: Windows XP Startup & Shutdown Errors
http://www.smartcomputing.com/editor...7r03/07r03.asp
Kelly’s Korner on XP (wonderful informative website on a lot of tips & tricks!)
http://www.kellys-korner-xp.com/xp.htm
Doug’s Windows OS Fixes & Tips (another very informative website)
http://dougknox.com/

Now my last posting was my solution.
Background: bought new Hp from Newegg, unloaded a lot of “trial” software, and connected printer/scanner when I shutdown, the system would say: saving my settings…windows is now shutting down… then the screen would freeze up, mouse + ctrl,alt,del, wouldn’t work. The only solution was pushing in the power button for 45 sec to turn it off.
Spent hours disconnecting accessories/cking drivers/system diagnostics/regedit. I know System.Ini disabled got it working "sometimes", but again, something is in there that XP doesn't like.
If you have this scenario, look in you Control Panel>Admin.Tools>Event Viewer>Application.
Look for Userev (there will be a yellow warning) and the event #1500,1517,1524 for XP. Bluntly to say, something is not closing registry/drivers,etc at shutdown.
Go to MS and download the UPHClean program. What this does is close them out so your OS can shutdown. I don’t know why this was a hard program to find nor why MS didn’t attach this in their knowledge database for other search hits for shutdown issues.
Knowledge Support info for UPHClean
http://support.microsoft.com/kb/837115
MS download link:
http://www.microsoft.com/downloads/d...displaylang=en

Anyway, hope this helps some poor soul who is banging their head over ideas on solving this frustrating issue.