Solution Centre Problem

[johndick04]

I have been pestered by Solution Centre popping up every time I turn on the computer and until recently I could get rid of it easily. Recently I have found that I could not remove it and the computer ceased upeach time. I went on to Safe Mode and ran Norton Antivirus, Spy Sweeper, Regcure and Dell LC Tuneup. But to no avail. Finally I went back to a restore point

The only difference has been that I recently updated Norton Antivirus.

Any suggestions???

[Panama Red]

Malwarebytes is currently the most effective Spyware scanner for removing difficult invaders. Give it a try.

[johndick04]

I solved the freezing problem by uninstalling Norton Antivirus as the trouble started when I updated the program to Norton 2009. However I am still stuck with the irritating Solution Centre. Is it possible to get rid of it. I run XP Home

[mickzer]

Have you tried following Panama Red's advice about trying MalwareBytes?

mickzer.

[johndick04]

I ran malawarebytes and found 5 nasties but it made no difference.

[mickzer]

Hardly as simple as this is it?
http://answers.yahoo.com/question/in...0045330AAFR8ZE


mickzer.

When using Norton products, regardless of what Symantec says, completely remove the old version to include running the Norton removal tool and then install the new version.

[johndick04]

I tried msconfig but couldn't find Solution Center. I must have done something because the pest has turned into Sonic Activation Module. It behaves the same. What is going on.
Frustrated Scot

Turn off system restore, run malwarebytes in safe mode (make sure malwarebytes is up to date), if the problem persist, read the sticky on posting a hijack this log, following that advice then post one here.

The sticky for Hijack this log is located under System Security and Privacy.

[johndick04]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:59:37, on 09/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VISION~1\ONETOU~2.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\DOCUME~1\JOHNDI~1\LOCALS~1\Temp\clclean.0001
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Panasonic\PHOTOfunSTUDIO -viewer-\PhAutoRun.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=0061124
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=0061124
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=0061124
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IEPlugin Class - {11222041-111B-46E3-BD29-EFB2449479B1} - C:\PROGRA~1\ArcSoft\VIDEOD~1\ARCURL~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "C:\WINDOWS\stsystra.exe"
O4 - HKLM\..\Run: [RegisterDropHandler] "C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE"
O4 - HKLM\..\Run: [OneTouch Monitor] "C:\PROGRA~1\VISION~1\ONETOU~2.EXE"
O4 - HKLM\..\Run: [MBMon] "C:\WINDOWS\system32\rundll32.exe" CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SMSystemAnalyzer] "C:\Program Files\Dell\PC TuneUp\SMSystemAnalyzer.exe"
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [Ad-Watch] "C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe"
O4 - HKLM\..\Run: [NAV] "C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\562C4DD5\16.2.0.7\InstStub.exe" /RELAUNCH /RUNONCE /PRODID NAV
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Dell\Media Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\progra~1\common~1\instal~1\update~1\isuspm.exe" -startup
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\RunServices: [RegisterDropHandler] "C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [SetDefaultMIDI] "C:\WINDOWS\MIDIDef.exe"
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [RegistryMechanic] "C:\Program Files\Registry Mechanic\RegMech.exe" /H
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PHOTOfunSTUDIO -viewer-.lnk = C:\Program Files\Panasonic\PHOTOfunSTUDIO -viewer-\PhAutoRun.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccomm...ad/tgctlcm.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1206609689453
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSC...ws-i586-jc.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file:///E:/SuperCD/IntraLaunch.CAB
O16 - DPF: {AEF76437-F960-4EBC-97EA-7BBB4230CF38} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 12388 bytes

I trust this explains what has been occurring

First, use hijack this to remove this line:
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
Second, you have alot of processes running on start-up you don't need, they are just hogging resources. Creative software has a history of causing numerous issues, if it was my machine, no Creative software would be running in the back ground. I also wouldn't be using Ad-Aware, just stick with spysweeper and malwarebytes.
Is the version of Spysweeper that you are using also provide anti-virus protection, I didn't notice any protection in the log.
My advice, remove that one entry, clean up your startup programs, reboot and check the system your system, if the problem still persist, let use know please.

You might want to look into getting AVG 8.0 free version.

[glc]

Remove all O4 entries that reference Dell.

[johndick04]

Do you mean I should delete all entries with the word Creative in them? When I do that i get warnings not to do so. Is it possible to repair Start if I delete the wrong things?

I had uninstalled Norton Antivirus but I have now installed it again and it is not causing any problems.

Thanks for all your suggestions, some of which I have carried out. I will keep you informed

No, don't delete them, go to run, type msconfig in the box, click the startup tab and uncheck any box for creative and dell as glc suggested.

[glc]

Create a system restore point, then you can delete O4's all you want by using HJT. If it breaks something, you can restore.

I just noticed something - you neglected to uninstall your onboard sound drivers/utilities when you installed your sound card.

[johndick04]

I deselected all the 04s and the Solution Centre popup has disappeared and so far there are no more new problems. I would love to know what was the cause!

I wish to thank all members for their assistance once again. I apologise for my ignorance.

Happy Aged Scot

[glc]

The cause was all the Dell Support Center utilities running in the background. NONE of them are necessary for computer operation.