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Old 02-06-2009, 08:06 AM   #1
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Unable to install IE7

I am running Windows XP Pro 64bit edition. I'm unable to install IE7 through either Windows update or double click on an IE7 installation file I've manually downloaded. When I look into the event logs, these are the error message. I'm not sure if it's related.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/5/2009
Time: 9:56:32 PM
User: N/A
Computer: MYCOMPUTER
Description:
DCOM got error "The dependency service does not exist or has been marked for deletion. " attempting to start the service BITS with arguments "" in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1090
Date: 2/5/2009
Time: 3:47:46 PM
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Windows couldn't log the RSoP (Resultant Set of Policies) session status. An attempt to connect to WMI failed. No more RSoP logging will be done for this application of policy.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SecurityCenter
Event Category: None
Event ID: 1802
Date: 2/5/2009
Time: 10:09:17 PM
User: N/A
Computer: MYCOMPUTER
Description:
The description for Event ID ( 1802 ) in Source ( SecurityCenter ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ??.
Data:
0000: 0e 10 04 80 ...?

Windows Management Instrumentation service is running fine. I've already tried deleting everything in %SystemRoot%\System32\Wbem\Repository folder and restart the computer but still these errors and unable to install IE7. I do not run any DC.

Any suggestion is appreciated.
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Old 02-06-2009, 08:28 AM   #2
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Have you turned off any services as part of tweaks you may have done on your system? Check out: http://www.eventid.net/display.asp?e...e=DCOM&phase=1 which mentions something similar to what you see for IE7.
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Old 02-06-2009, 08:34 AM   #3
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Thanks! I freshly installed Windows XP 64bit OS on this computer. I have not done anything to this computer.
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Old 02-06-2009, 12:50 PM   #4
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Have you put the latest service pack on it? I believe that would be SP2 for Server 2003/XP64.
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Old 02-06-2009, 09:36 PM   #5
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Yes, I do have the latest service pack on. I did manage to get IE7 install. However, I still kept getting the Userenv ID:1090 error message in the Application event log.
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