Office 2007

[redvette]

Hi Gang

I am using a legit copy of Office Enterprise 2007. I had it installed some time ago, everything was working ok. Mostly use Outlook and Excel. A couple of weeks ago I got the bright idea to clean out some old stuff on my computer that I haven't used in a long time. Some how I deleted something to do with Office, because when I went to use my Outlook mail it would not work. So I tried do do something in Excel and they would not work either. So I put 2 and 2 together, and figured I deleted something needed by Office to work right. So I got out the disk and tried to reinstall it, and I have been trying to do this ever since. I have tried 2 different CD/DVD players, and deleted all I could find of the old install. I read that you had to do this or it would not install correctly.

I have SP1, 2, 3. I have plenty of ram, and it worked ok before this happened. I have tried doing a custom install, thinking it might be one of the features not installing right, that did not work either. It starts the install, gets about 5 green squares into it and errors out. It don't tell you what the error is. It just says, office Enterprise encountered an error during setup. if it is missing some thing from the registry, how does one tell how to restore it. I have done a reinstall/repair to my XP home, did not change anything.

Hope some one can help me with this. Thanx....Gunny

[redvette]

Hi gang

Is no one willing to take a stab at this.? I am sure there are a lot of Office 2007 users out there.

Is there really any good legit registry fixers programs out there.?

Thanx...Gunny

[shadowpr]

You could try ccleaner on teh registry.

Have you tried a system restore to before you had the problem?

[redvette]

Hi Shadow

Ya I have tried both of your ideas, neither one did any thing. My hunch is it is in the registry. For some reason that makes the most sense. Is there a way even though this does not give a positive error, to see the report of my efforts to try to install this.? I was thinking maybe that would show me an error I can do something with. I thought most errors that happen give you a description, # or what ever. And it don't really get very far into the install of it before this happens. It accepts my key, and I click on the install it starts and shortly errors out. There just has to be a way of finding out why the error, and how to fix it.

The computer runs great outside of this, no hints there. Nothing suspicious going on. I use it every day.

Thanx....Gunny

[shadowpr]

Not really sure.

Have you tried making sure all background programs are turned off while trying to install?

[redvette]

Hi Shadow

Ya I have done that and even tried it in safe mode. I will tell you what it has me stumped. I have had some good ones but I think this takes the cake. It just blows my mind with no error code or what ever with it. Its like coming to a sword fight with out a sword. I love a good challenge, but this one is beating me down. Some would say why go through this frustration, and I would reply like what the Mt climbers say, why do you climb that Mt, because it is there. I want to fix what is broke.

Thanx...Gunny

You can search the registry for entires Gunny, painful but it gets everything......start, run, regedit, select the edit tab, find, type in office 2007 and off you go. Once it has found an entry, delete it and hit f3 and it will search for another, just keep going until it says no further entries. Make sure you create A SYSTEM RESTORE POINT before you begin!!

[Panama Red]

I think registry cleaners/fixers are only going to REMOVE unneeded or deadended registry entries. If something was deleted that was required, those programs can't create the needed entry. If you've already done an XP repair install, it's too late to try using an old restore point (that would have been my first suggestion). I'd say your best option right now is uninstall Office and reinstall it. I know setting up Outlook can be a pain but that would be my choice. Oh! And don't forget to save or export your Outlook files before you do the uninstall.

I think he did try to uninstall if I'm reading his first post right.

[Panama Red]

Originally Posted by usnavyretired I think he did try to uninstall if I'm reading his first post right.

Possible but I took it to mean he had tried to reinstall over the exising without uninstalling the old one. Guess we'll wait for Redvette to clarify eh?

[redvette]

Hi Gang

Hey hear I am. Yes I did uninstall all that I could find of it. I went into the registry too like you said, when I first seen it would not install, I did not get all of it cause I just did as you suggested USNAVY and did it with Office 2007 and 2003, took 4 times and deleted the things until it could not find any more. Tried to install it no workie.

Here is something that might shed some light on it. When I put the install disk in it starts up and when I put the key in and I hit install the DVD burner kicks into high gear and goes for about 5 little green squares into the install the DVD burner light goes out and starts slowing down, the HD activity light slows down, and about a min the error comes up. it is like something is telling the DVD burner to stop reading. Mind you I have tried this in two different DVD burners.

Thanx...Gunny

[Panama Red]

Not sure if this will help at this stage of the issue, Gunny, but MS has a tool to remove/uninstall stubborn programs.

http://support.microsoft.com/kb/290301

[glc]

Try installing it on another computer - your disk may be bad.

[redvette]

Hi

Sorry to be shooting you all down but I have the MS tool, used it the first time too when I first uninstalled it. I removed all the entries that pointed to Office both 2007 and 2003. Does that slowing down of the DVD burner mean any thing, beside it meaning it is not reading the disk any more.?

Thanx...Gunny

[redvette]

Hi Again

Ha ha I did that too, I have a Win 7 RC computer, and using the same disk it installed with out a hitch. I even tried a buddies copy, with a good key, and it did the same thing, stopped installing in the very same place and manner. And I booted every time I did the registry cleanup just to be sure.

See I try to do my homework, before I call in the big guns at PCmech. :-) I have tried to look for anything that might not be working right on this computer, even the slightest thing, to give me a clue maybe but I really don't notice any thing.

Thanx....Gunny

[redvette]

I cannt believe I have 965 posts on here, holy cow. I am close to be like GLC. :-)

Thanx....Gunny

[redvette]

Oh and I have tried it turning off every thing, Firewall, malware prgrams, browsers, etc. Still the same thing.

Thanx...Gunny

[glc]

This is looking like you may want to take my suggestion from a few days ago seriously.........

[redvette]

Does any of this sound feasible.?

In Microsoft Windows XP
Click Start, click Run, type cmd, and then click OK.
Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type exit, and then press ENTER.

Thanx...Gunny

[redvette]

GLC

I am thinking very seriously about doing just that. But what if I do all that and it does the same thing.? I have a couple of clean Hd's sitting right here, at the ready. What are the chances if I do as you suggest and it installs ok.? What are my chances that it will.? Should we put this up for a vote.?

Thanx...Gunny

[redvette]

Hi Gang

Ok here is what I think I will do. I will not transfer any of my stuff to a clean HD. I will disconnect my XP HD and put this clean HD in and install my XP on it. The when that is done I will try to install this Office 2007 to it.Then after I see what happens there, I will decide what to do next.

Thanx.....Gunny

[glc]

Sounds like a plan!

[redvette]

Ok I probably will be doing this today some time. And I will let every one know how it went. I just wish that I could see what is causing the problem. This is like giving in. I am pretty sure this will work, and all it will prove is that there is some thing goofed up with my system. In a way I hope it don't work. :-) But if it don't then what, it will kind of narrow it down some, but that is all.

Thanx.. Gunny

[redvette]

Hi Gang

Well I did it. I tried installing my original version of XP home. It says on the disk 2002, so it is pretty old. Now I have used this to reinstall my OP system several times since I have had it, and it worked every time. This time I had problems, several times during the install it stopped and said there were some files that would not load and I had the choice of pressing ESC to move on, with a warning that the install might not come out right or stop the install. So I used the ESC key and like I said I had to do this at least 7 times. And as you would guess it did not install. This is the disc I have used recently to do the repair with.

So long story short I used a version of XP Pro I had bought some time ago, and it installed ok and the Office installed all right too.

So is this saying my original old version of XP Home is bad.? And being bad could this interfere with the repair I did with it.? Missing some files, DLL's etc. Next question is will Microsoft replace my bad XP disk, or am I out of luck.? I have a few more questions about this, but will save for later after I get some ideas on what has happened so far.

Thanx....Gunny

[bucksfanjimj1]

Try a different DVD drive, or replace the cable to your existing DVD drive. Then see what happens.

[redvette]

Hi Buck

I have done that, tried two different DVD drives. But being trying that changed nothing, I did not try the different cables. If it would have done the slightest thing a little dfferently I would have jumped on them with both feet. As it turned out I am like 95% sure it is the computer main HD that something is goofed up with it. Cause just subbing the HD and it worked, tells me the only diff was the HD so that kind of narrows it down to me. Do you think about that same too, or do you have something that happened to you in mind that was really a fluky thing.?

GLC....... I am using Retrospect now not Achronis

Thanx....Gunny

[Kidd]

www.openoffice.org

see if that works.

[bucksfanjimj1]

Originally Posted by redvette Hi Buck I have done that, tried two different DVD drives. But being trying that changed nothing, I did not try the different cables. If it would have done the slightest thing a little dfferently I would have jumped on them with both feet. As it turned out I am like 95% sure it is the computer main HD that something is goofed up with it. Cause just subbing the HD and it worked, tells me the only diff was the HD so that kind of narrows it down to me. Do you think about that same too, or do you have something that happened to you in mind that was really a fluky thing.? GLC....... I am using Retrospect now not Achronis Thanx....Gunny

I did see where you tried different DVD drives, however it doesn't mean that the cable might not be good. Or it might not be firmly connected at one end. Check the power cable too, don't think that will change anything though. Just never hurts to check while your there.

I've been following this thread because I have a similar issue with a game disc. I suspect in my case it's the disc though.

Bucksfanjimj

[glc]

The drive and cable are fine, otherwise the other CD would not have installed properly either. Your XP Home CD is damaged, and I do not know if M$ will replace it at this stage of the game.

I question your use of Retrospect - can it do a "bare metal" image restore?

[redvette]

GLC--- I heard from a good friend of mine today that Microsoft will replace it for $20. But since I have XP Pro on the HD now, why bother. If I get the new XP from them I will have to do the same thing, get all my stuff over to it, no matter which version it is.
I will get back to you on the question about the Retrospect, I am like 90% sure it will.

Thanx...Gunny