server 2000 sp4 - no keyboard/mouse at login

[hobey19]

hello everyone. it has been a long time since i have posted here but i am in a bit of a bind and could use some more eyes on this.

i have a dell poweredge 6650 server running windows 2000 server sp4. it has some very important Great Plains data on it that i need to get to.

when i boot it up, it gets all the way to the logon screen without an issue. however, when i attempt to hit CTRL-ALT-DEL to log on, nothing happens (the numlock is solid and cannot be turned off either)

there are no available backups (still looking for the tapes), so i am unable to revert to a backup at this time. i no longer have the great plains media, nor do i remember the version number. the backups that i hope to find are from right after the server was decommissioned, do the data will be the latest pertinent set

i have managed to create a virtual version of this system since this issue has occurred (via cold boot). the same issue is happening with the virtual version. at this point i would prefer to experiment on the virtual version for obvious reasons. it is running off MS Virtual PC 2007

i have gone through the ms kb's related to no keyboard/mouse (replacing i8042prt.sys, kbdhid.sys), but that has not helped. for reference - on the physical server, it was running PS/2, so USB was not an issue. on the current virtual machine, the host machine is running a USB set.

below is a copy of the boot log:

Service Pack 4 1 15 2010 17:39:59.500 Loaded driver \winnt\System32\ntoskrnl.exe Loaded driver \winnt\System32\hal.dll Loaded driver \winnt\System32\BOOTVID.DLL Loaded driver ACPI.sys Loaded driver \winnt\System32\DRIVERS\WMILIB.SYS Loaded driver pci.sys Loaded driver isapnp.sys Loaded driver pciide.sys Loaded driver \winnt\System32\DRIVERS\PCIIDEX.SYS Loaded driver intelide.sys Loaded driver MountMgr.sys Loaded driver ftdisk.sys Loaded driver Diskperf.sys Loaded driver vxio.sys Loaded driver PartMgr.sys Loaded driver hbmnt5.sys Loaded driver atapi.sys Loaded driver mraid2k.sys Loaded driver \winnt\system32\drivers\SCSIPORT.SYS Loaded driver adpu160m.sys Loaded driver afamgt.sys Loaded driver disk.sys Loaded driver \winnt\System32\DRIVERS\CLASSPNP.SYS Loaded driver vxboot.sys Loaded driver Dfs.sys Loaded driver KSecDD.sys Loaded driver Ntfs.sys Loaded driver NDIS.sys Loaded driver Mup.sys Loaded driver \SystemRoot\System32\DRIVERS\i8042prt.sys Did not load driver \SystemRoot\system32\drivers\aw_host5.sys Loaded driver \SystemRoot\System32\DRIVERS\mouclass.sys Loaded driver \SystemRoot\System32\DRIVERS\serial.sys Loaded driver \SystemRoot\System32\DRIVERS\serenum.sys Loaded driver \SystemRoot\System32\DRIVERS\fdc.sys Loaded driver \SystemRoot\System32\DRIVERS\parport.sys Loaded driver \SystemRoot\System32\DRIVERS\gameenum.sys Loaded driver \SystemRoot\system32\drivers\ctlsb16.sys Loaded driver \SystemRoot\System32\DRIVERS\cdrom.sys Loaded driver \SystemRoot\System32\DRIVERS\s3legacy.sys Did not load driver \SystemRoot\system32\drivers\aw_host5.sys Loaded driver \SystemRoot\System32\DRIVERS\dc21x4.sys Loaded driver \SystemRoot\System32\DRIVERS\audstub.sys Loaded driver \SystemRoot\System32\DRIVERS\rasl2tp.sys Loaded driver \SystemRoot\System32\DRIVERS\ndistapi.sys Loaded driver \SystemRoot\System32\DRIVERS\ndiswan.sys Loaded driver \SystemRoot\System32\DRIVERS\raspptp.sys Loaded driver \SystemRoot\System32\DRIVERS\ptilink.sys Loaded driver \SystemRoot\System32\DRIVERS\raspti.sys Loaded driver \SystemRoot\System32\DRIVERS\parallel.sys Loaded driver \SystemRoot\System32\DRIVERS\swenum.sys Loaded driver \SystemRoot\System32\DRIVERS\update.sys Loaded driver \SystemRoot\System32\DRIVERS\flpydisk.sys Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS Loaded driver \SystemRoot\System32\Drivers\EFS.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS Did not load driver \SystemRoot\System32\DRIVERS\dltvsdmc.sys Did not load driver \SystemRoot\System32\Drivers\Changer.SYS Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.SYS Loaded driver \SystemRoot\System32\Drivers\Null.SYS Loaded driver \SystemRoot\System32\Drivers\Beep.SYS Loaded driver \SystemRoot\System32\DRIVERS\i8042prt.sys Loaded driver \SystemRoot\System32\DRIVERS\kbdclass.sys Did not load driver \SystemRoot\System32\Drivers\sglfb.SYS Did not load driver \SystemRoot\System32\Drivers\tga.SYS Loaded driver \SystemRoot\System32\drivers\vga.sys Did not load driver \SystemRoot\System32\Drivers\awlegacy.sys Loaded driver \SystemRoot\System32\Drivers\mnmdd.SYS Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS Loaded driver \SystemRoot\System32\DRIVERS\rasacd.sys Loaded driver \SystemRoot\System32\DRIVERS\msgpc.sys Loaded driver \SystemRoot\System32\DRIVERS\tcpip.sys Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys Loaded driver \SystemRoot\System32\DRIVERS\netbios.sys Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS Loaded driver \SystemRoot\System32\DRIVERS\wanarp.sys Did not load driver \SystemRoot\System32\DRIVERS\redbook.sys Loaded driver \SystemRoot\System32\DRIVERS\rdbss.sys Loaded driver \SystemRoot\System32\DRIVERS\mrxsmb.sys Loaded driver \SystemRoot\System32\Drivers\ASPI32.SYS Loaded driver \SystemRoot\System32\Drivers\Cdfs.SYS Loaded driver \SystemRoot\system32\drivers\ofant.sys Loaded driver \SystemRoot\System32\drivers\afd.sys Loaded driver \SystemRoot\system32\drivers\wdmaud.sys Loaded driver \SystemRoot\system32\drivers\sysaudio.sys Loaded driver \SystemRoot\system32\drivers\swmidi.sys Loaded driver \SystemRoot\System32\Drivers\ParVdm.SYS Loaded driver \SystemRoot\system32\drivers\DMusic.sys Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys Loaded driver \SystemRoot\system32\drivers\kmixer.sys Loaded driver \SystemRoot\System32\Drivers\Fips.SYS Loaded driver \SystemRoot\System32\DRIVERS\srv.sys Loaded driver \??\C:\Program Files\NavNT\NAVAPEL.SYS Loaded driver \SystemRoot\System32\Drivers\Fastfat.SYS Loaded driver \SystemRoot\System32\DRIVERS\ipsec.sys Loaded driver \??\C:\Program Files\Symantec\SYMEVENT.SYS Loaded driver \??\C:\Program Files\NavNT\NAVAP.sys Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20061101.019\NAVEX15.sys Loaded driver \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20061101.019\NAVENG.sys

i am able to boot the virtual machine using Hiren's and access system files, registry, etc. if anyone has any ideas on how i can resolve this, i would greatly appreciate it.

if anyone needs any more information, i would be happy to provide it

thanks
craig

[EzyStvy]

I got a little lost in all the info you posted...but:

Are you using PS2 or USB keyboard/mouse?
Have you tried both types?
Can you get into the BIOS to enable Legacy USB Devices?

[hobey19]

at the moment, i am using a PS2 keyboard/mouse.

i have tried both, but i receive the same result

Legacy USB Devices is turned on

I am able to use a keyboard up till the point of actually logging in (eg at the F8 point, I can choose different startup options, but all end up with the same result)

thanks
craig