word error message

[ZANEY123]

My aunt received a email for a job and the job sent her a application in word form when she opened it this is the error that was given she cant open word up and it doesnt work,,she scanned for virus and nothing found Anybody have any direction i can head in or would somone know the answer?

TIA

MSIMN caused a general protection fault
in module KRNL386.EXE at 0001:000075a2.
Registers:
EAX=ffe6577d CS=015f EIP=000075a2 EFLGS=00000246
EBX=00000000 SS=86cf ESP=0000c8c6 EBP=0000c8d0
ECX=00020faf DS=0187 ESI=000012df FS=8957
EDX=ffe60000 ES=0187 EDI=00020faf GS=0000
Bytes at CS:EIP:
67 66 8b 5b 54 66 8b 4e 06 b4 0e 2e 8e 1e 02 00
Stack dump:
0faf16bf 00000002 c8e40002 17b796fb 00000001 ffe6577d 000012df c8f09b04 17b796ac 12df0001 c9160000 12df92dd 00020000 17770faf 0c3c0000 12df0000

[morriswindgate]

Although it is not a KRNL386 Error, see if the fix here applies

http://support.microsoft.com/default...;EN-US;q225254

[ZANEY123]

I will try that tomorrow morris!

Any more suggestions?