Can't print from MS Word!

[LawyerRon]

I built a new system for a friend the other day and here’s the problem;
When he got the system home, he connected his printer but couldn’t find the HP driver CD for his 932C. He went on the net, couldn’t find the correct driver, so in a streak of genius, he downloaded the driver for a 632C and installed it. Funny thing is, he could print from Excel, the web, etc, but when he tries to print from Word, it locks the machine up. I told him over the phone to remove the 632 driver and install the correct driver. He finally found the CD and installed the driver for the 932C but the same problem exists. The problem is clearly related to having the wrong driver installed. Any easy way to un-screw this? Should I uninstall Office 2000 and re-install it.

OS is 98SE.
System is and Intel 845G board with a Cely 1.8, 128mb of ram.

[EzyStvy]

In Word, if he goes to FIle->Print. Does the correct printer show up?

[LawyerRon]

Yep.

[Iman74]

Is Word the only thing that locks it up?

Delete all the printers and try reinstalling the software then.

If that fails look up on MS's Knowledge Base about dealing with printer issues like this. They have involved steps which include going into the reg removing printers and entries.

[daisiee69]

Here's the website with the 930c series printer drivers. I have the HP 932c with Win98 and this driver worked fine.
Click here

Daisie

[homer15]

run the detect and repair... also, try completely uninstalling the printer again and getting the newest drivers.

i found them right away... have him look here.

[LawyerRon]

More info,
when I try to print from Word I get the "Illegal Operation" message with this info under "Details":

WINWORD caused an invalid page fault in
module WINWORD.EXE at 0167:302138fb.
Registers:
EAX=00000000 CS=0167 EIP=302138fb EFLGS=00010246
EBX=000003e0 SS=016f ESP=0062f8b0 EBP=0062f8e0
ECX=00000000 DS=016f ESI=00000000 FS=35ff
EDX=00000000 ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
f6 46 0d 40 75 06 56 e8 fa 07 00 00 8b 46 20 83
Stack dump:
00000001 00000000 0062f9f8 00000057 00000000 00000000 00000001 00000000 00000000 00000000 00000001 00000001 0062f968 30213fdb 00000000 00000001

I'll try the other suggestions posted.

[LawyerRon]

I think I found the problem;

I uninstalled Office 2000 from the problem child computer and installed it on a new XP Pro box and tried to print to my HP laser printer. Same problem. I can print from Notepad, Word Pad, Excel, from the web, Corel Draw, etc, but I can’t print from Word. I’m thinking the Office 2000 CD’s gotta be bad or have a corrupt file on it.

[CaptTuna]

UNinstall all printer drivers. Then reload the correct ones. If it is a driver problem that should fix it.

[LawyerRon]

Already tried that Capt. As I said, I installed Office 2000 on a different box and tried to print to its normally attached laser printer and same prob.

[LawyerRon]

Yep, that was the problem: bad CD. I exchanged the CD, re-installed Office 2000 and it prints just fine from Word. Wierd.