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11-27-2002, 01:13 AM
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#1 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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Problems with XP PRO
I just recently upgraded to Windows XP Pro. Everything is working fine except the DVD ROM and Norton Antivirus 2003 Pro.
I had Windows 98 SE before upgrading and everything worked great. The problem with the DVD ROM is not that it doesn't work but when I insert a DVD it asks me what program to view in and I select ATI DVD (which comes with the Radeon Software, it also says compatible with XP). I can hear the sounds but no video. I think I need a decoder or something but I don't know where to get one. Anyone can help? Norton Antivirus 2003 was working until I upgraded to XP. It's not enabled and I wanted to enable it but theres the folder C:\Program Files\Norton AntiVirus\... not found. I looked and I can't find it so I think it was deleted. I tried uninstalling it but it won't let me becuase it can't find that folder. What can I do to make it work again or uninstalling it??? Thanks for your help! |
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11-27-2002, 05:27 AM
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#2 |
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Member (13 bit)
Join Date: Oct 2000
Location: Scotland
Posts: 4,700
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Hi Krotos,
I think it's always better to do a clean install of XP rather than upgrade from a previous Windows version. Otherwise you can get all sorts of peculiar problems. Did the ATI DVD player work perfectly with Win98SE? If so either the upgrade screwed it up or you need to download the newest version of an ATI DVD player from ATI. Again, I think the upgrade affected NAV. A way round it might be to reinstall NAV and see if it works. I have heard of a few cases of people having problems with NAV 2003 and XP. I seem to remember, when they used NAV 2002 with XP, the problems stopped. However, I cannot find the source to confirm this. So I would suggest backing up your data, partitioning and formatting the HD, and putting a nice clean install of XP. You can use your XP upgrade CD to do clean installs as well as an upgrade install. Might be less hassle in the long run. HTH Last edited by mike breck; 11-27-2002 at 06:03 AM. |
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11-27-2002, 06:12 AM
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#3 |
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Member (10 bit)
Join Date: Aug 2002
Location: LIVERPOOL U.K.
Posts: 930
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i agree with mike, i upgraded a mates comp in the same way, and now his webcam, and scanner wont work !!
im going back to do a full install tonight, and if that doesnt work, il have to install either 2000, or 98 again |
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11-27-2002, 09:53 AM
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#4 |
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Member (14 bit)
Join Date: Mar 1999
Location: Kelowna, B.C., Canada
Posts: 9,138
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I would just reinstall both programs.
XP has moved the settings for each into the c:\documents and settings\username \...folder, and it's no longer in c:\program files\...where it was before, that's why you can't uninstall it. |
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11-27-2002, 02:11 PM
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#5 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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That's what I was also thinking about. How do you do a clean install of XP?? I'm going to manually delete NAV and reinstall to see if it works. The ATI DVD player should work becuase it says it's compatible with XP. So I'll check to see if theres an update on the site.
So how would I be able to do a clean install of XP?? |
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11-27-2002, 02:19 PM
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#6 |
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Member (14 bit)
Join Date: Mar 1999
Location: Kelowna, B.C., Canada
Posts: 9,138
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No, you don't need an install of XP, you need a reinstall of Norton, and your DVD software.
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11-27-2002, 02:24 PM
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#7 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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Ill reinstall NAV but the DVD software is from the ATI disc and if I uninstall it then the Radeon card will mess up but then again i install it and it will be fixed. Thanks for your help I'll get on it now.
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11-27-2002, 02:48 PM
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#8 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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I tried to delete Norton Antivirus but it doesn't let me. I don't know how to get rid of that. I think it would be much better to reinstall XP in a clean PC.
Can anyone tell me how to install XP again but delete everything else?? |
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11-27-2002, 03:12 PM
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#9 |
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Member (14 bit)
Join Date: Mar 1999
Location: Kelowna, B.C., Canada
Posts: 9,138
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You don't need to uninstall/remove the old programs, just reinstall them over top.
If you really insist on a clean install of XP, there are tons of threads on that topic already, try a search. There's also a tutorial on that, you can find it from the front page here at PCMech. |
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11-27-2002, 03:29 PM
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#10 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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I tried to reinstall it over the top but it doesn't work. the folder is mest up. I need to install XP again but I want to format my pc so i can install it fresh and from there install the programs.
Can you please find a link to how i can do this i tried but can't find anything. |
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11-27-2002, 03:34 PM
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#11 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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11-27-2002, 03:54 PM
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#12 |
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Member (8 bit)
Join Date: Nov 2002
Posts: 136
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The site wasn't much help. I guess what I will do is:
1. Go to BIOS and change boot sequence to floppy, Cdrom 2. Insert the windows 98 startup disk. 3. format C: 4. take out floppy 5. Insert Windows Xp disc 6. go to D: and setup 7. Windows XP starts installing I have done this many times but with Win98 SE. I will just use the startup disk to format the drive. Let me know if this might work? |
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11-27-2002, 04:26 PM
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#13 |
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Member (14 bit)
Join Date: Mar 1999
Location: Kelowna, B.C., Canada
Posts: 9,138
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You've got it
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11-27-2002, 09:16 PM
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#14 |
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Member (6 bit)
Join Date: Oct 2002
Location: ames, ia
Posts: 47
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You dont need go through all that with the win98 boot up disk. Just put in the xp cd and start it up. The xp installation has a part that formats and partitions your disk in it already. Just select your partitions and delete them, then create your partition (if you want more than one you can make all of them now) and choose to install windows on your first partition. done.
isuace |
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11-28-2002, 09:53 AM
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#15 |
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Member (14 bit)
Join Date: Mar 1999
Location: Kelowna, B.C., Canada
Posts: 9,138
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isuace is right, either way will work. Use whatever method you are most familiar with.
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11-29-2002, 03:44 PM
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#16 |
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Member (10 bit)
Join Date: Oct 2002
Location: Central Virginia
Posts: 780
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Well fellows I tried that last night, see my other post. After windows reboots and says it's going to continue setup my monitor goes nuts and is unviewable. PC searches for drives or something because I can see the light come on for the floppy and the cdrw but then it just reboots.
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11-30-2002, 07:56 AM
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#17 |
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Member (13 bit)
Join Date: Nov 1999
Location: Mt Washington, KY
Posts: 4,927
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Is the drive NTFS?
Chas
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