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12-11-2002, 01:44 PM
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#1 |
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Member (6 bit)
Join Date: Dec 2002
Location: HOUSTON, tEXAS
Posts: 51
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Excel locks up entire system
This is the sixth time on four different PC’s that this error has popped up:
Error: Excel caused a general protection fault in module USER.EXE 0004:000003F0 Second error: 0E:016F:BFF8E64B This error pops up as soon as Excel is opened. My OS is ME, program's used are Office 2000, Acrobat 5.0 & NAV Corp. I have found in the past that the only solution is to re-load the OS….Any help or feedback would be greatly appreciated. Last edited by TVANWINKLE; 12-11-2002 at 03:47 PM. |
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12-11-2002, 05:27 PM
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#2 |
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Member (10 bit)
Join Date: May 2000
Location: New Zealand
Posts: 546
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If that is happening immediately upon opening Excel, with nothing other than the listed apps running, then I suggest you have a faulty install of Excel (or possibly ME).
If it keeps happening on different PCs (especially with different versions of Windows or ME), then I suggest you return the Excel (or Office) CDs to MS or the vendor for a replacement. |
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12-11-2002, 07:22 PM
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#3 |
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Member (9 bit)
Join Date: Mar 2001
Location: Iowa
Posts: 413
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Try this out. Rename the C:\WINDOWS\Application Data\Microsoft\Excel\Excel.xlb file. Maybe change it to Excel.old.
This file deals with personalized tool bars. Try Excel again. |
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12-12-2002, 07:53 AM
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#4 |
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Member (6 bit)
Join Date: Dec 2002
Location: HOUSTON, tEXAS
Posts: 51
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Hot Rod..... Thumbs up...It worked...Your my hero.........What do you think may have caused this???? I also noticed I had two Excel files one was in application data (the one I changed) the other was in profiles.
Thanks again for your help! |
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12-12-2002, 09:33 AM
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#5 |
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Member (9 bit)
Join Date: Mar 2001
Location: Iowa
Posts: 413
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At some point in time you may have opened a corrupted Excel file which then corrupted your .xlb file.
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12-12-2002, 02:00 PM
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#6 |
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Member (6 bit)
Join Date: Dec 2002
Location: HOUSTON, tEXAS
Posts: 51
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Great....Thanks for your help.....It is greatly appreciated.
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