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02-25-2003, 07:56 PM
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#1 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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Dll Issue
Appreciate some assistance.
Trying to help someone running W98SE, and that every time the IncrediMail program is closed, a prompt appears with: "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor." However, the program has no tech support except for some FAQs, which do not address this type of issue. The Detail on the error message is the following: INCREDIMAIL caused an invalid page fault in module INCREDINOTIFY.DLL at 01bf:028bb34d. Registers: EAX=00000000 CS=01bf EIP=028bb34d EFLGS=00010287 EBX=028bb330 SS=01c7 ESP=0074f4f0 EBP=0074f578 ECX=00883b20 DS=01c7 ESI=00883b20 FS=0f37 EDX=0074f500 ES=01c7 EDI=00883b20 GS=0000 Bytes at CS:EIP: 8b 08 ff 11 8b 86 18 01 00 00 8b ce 50 6a 00 6a Stack dump: 00000000 028c2768 0074f500 00000000 00000000 5f401fb5 00883b20 00883b20 00620160 5f40717d 00883944 00000000 008838a0 00883940 00883940 0074f5ec Tried uninstalling and reinstalling the program from CP>Add/Remove Programs several times, and it is like doing nothing. The error continues. Any ideas on how to solve this? Thanks for the help. |
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02-25-2003, 08:35 PM
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#2 |
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Member (10 bit)
Join Date: Jun 2002
Location: Middleofnowhere, Iowa
Posts: 580
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boot to safe mode and see if you can uninstall and reinstall from there, you might be missing some of incredimails files when uninstalling in regular windows. Also check to see if you have the latest version.
cat
__________________
The harder I try, the problem gets worse, the trying gets harder and I start to curse. %$*^@+ &* When you get there don't come get me, you'll be lost again Last edited by catfishjoe_1; 02-25-2003 at 08:40 PM. |
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02-26-2003, 04:05 AM
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#3 |
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Member (12 bit)
Join Date: Nov 2001
Location: Woodland Hills, CA (suburb of Los Angeles)
Posts: 4,014
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. . . and just in case any other progs left some surprises laying around in the Registry, you can try a run of RegClean http://download.com.com/3000-2094-881470.html?tag=list
Has IncrediMail had the problem with the error from the start, or did it work properly until just recently? I like cat's idea of checking for a recent version. . . . Gary |
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02-26-2003, 08:51 PM
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#4 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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Update!!
Got it fixed. Everything seems to work right. Unistalled IM from Control Panel (one more time). Did a Registry find through regedit and deleted every instance of IM found there. Did a Start>Find, and got rid of every IM instance in Windows. Ran a program called RegClean. Downloaded latest IM from its website. Downloaded latest MacroMedia Flash. Everything seems to work, no more error messages are showing up when using IM. 
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