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Old 03-18-2003, 08:10 AM   #1
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Boom modem in w2k

I installed windows 2k server in my computer and use for internet through a lease line. I installed Zyxel U-336 E modem through plug and play but evry time I restart (cold or warm boot) the machine I have to reinstall the modem as it indicates that the modem is not present. Its really frustrating and need help.

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Old 03-18-2003, 09:49 AM   #2
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Disable com 2 in BIOS setup, and reinstall the modem, making sure it's on com 2, IRQ 3.
Check the jumpers on the modem to make sure they correspond to com 2, IRQ 3.
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Old 03-19-2003, 01:17 AM   #3
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When I put the modem in com2 its not even being detected and at the device manager the port status is 'this device is working properly'. When I put it in com1 its being detected, installed and when I reboot it sees the modem but at the 'attached to' field it says 'not present' more assistance please.
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Old 03-19-2003, 09:33 AM   #4
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What do you mean "I put the modem in Com 2"?
You can't put it on a com, you must get the computer to assign com 2 to the modem, and you MUST have com 2 disabled in BIOS setup to do this. Then you have to run the setup file to install the correct drivers for it. This isn't Win98!
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Old 03-21-2003, 12:58 AM   #5
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Thank you reboot. I disabled com 2 from device manager, rebooted the machine and reinstalled the modem and now its working fine I made sure its asigned IRQ 3. Thanx again.

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Old 03-23-2003, 02:49 AM   #6
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does this do well in XP? i have the same problem...

im using 3com 56k external message modem..i always have to install the modem everytime i turn on the pc w/o turning on the modem...

thanks!
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Old 03-24-2003, 09:58 AM   #7
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External's in XP must be turned on before the computer, or you'll have to reload it every time.
I know there's a patch somewhere on the MSKB, but can't find it at the moment.
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Old 03-25-2003, 05:22 AM   #8
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whats MSKB
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Old 03-25-2003, 09:31 AM   #9
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Microsoft Knowledge Base.
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Old 03-26-2003, 08:04 AM   #10
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It worked well but as reboot says the modem must be turned on before the computer.
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