General Help

[Webbie48]

I am having problems with XP not closing down i have tried all recommended ways of getting xp to close loads of help from this site.
I now think that i have a problem with my M B which is Gigabyte ultra GA 7vaxp
My question what is the least amount of hardware do i need to get the PC and running
Cheers

[ktkendall]

Have you tried making sure all not needed applications are closed down first, then try shutting down. Was this always a problem since it was new, or did it recently become a problem?? It probably isn't hardware, most likely is a software problem, cause if you had real hardware problems then you would have problems when the computer is running too.. Most of the time the shutdown thing is too many things running in the backround and windows gets stuck trying to shut them down, although XP is much better that older windows versions.. Boot into safe mode and let it run for a little while then shutdown and see if it's any different.. If so then for sure it's a software problem but if shutdown still hangs just as long in safe mode then could be hardware.. could be hardware driver though...

[Webbie48]

Hi Thanks for the reply
All of the software has been removed there is only Win XP this is a new build and has been a problem from the start sometimes it closes ok but not often
Cheers

[ktkendall]

Did you try th safe mode thing, since you say it's anew build and a problem from the start that sounds driver or hardware related... 1 thing to try would be to remove everything except harddrive, vid card, processor and memory, and disable , USB, comm ports, lan(if onboard) or remove if PCI card, remove or disable sound. get it basically down to just bare minumum to boot windows and see if problem persists, chances are it will clear, then add one device at a time and you'll eventually find the faulty one. If problem persists with bare minimum hardware components then only things left te be faulty are harddrive, RAM or motherboard....

[Webbie48]

Hi ktkendall
Thanks i will try what you have suggested
and post again the results
Cheers

[ktkendall]

Actually this is the recommended way to build the machine. Load only the essentials to get windows up and runnin, then add devices one at a time, so that if one is a problem you'll catch it as you build.. I doubt that most do that though cause of the time factor, someone like me that just gets to build an occasional PC does cause it's worth it to take a little more time building it instead of a lot of time troubleshooting it...

[Webbie48]

Update
I have removed all hardware and disconnected every thing thats not needed.
XP closes fine now started loading one item at a time closes fine each time.
Loaded modem creative usb? XP hangs as before downloaded latest driver update from creative still the same.
Removed the hardware, also ( software via control panel remove icon) nothing showing in device Manager but XP still hangs
Help

[ktkendall]

So if I understand U correctly now, it did seem to be the USB modem, but now even with it removed the hanging problem won't go away???

[Webbie48]

Hi
Yes that's correct

[ktkendall]

There must be something left of that modem like the drivers or something, but it seems you have pinpointed the troubling device. I would think with a USB device U should do the removing with the device present to make sure everything is removed.. I could be wrong on that and it may be just the opposite, perhaps someone else will read and confirm...

[reboot]

I would suspect it's USB 2.0 drivers.
Have you been here: http://www.microsoft.com/whdc/hwdev/...B/default.mspx

[Webbie48]

Hi
Thing's have improved after I updated the drivers for my M/B It must have been the usb drivers that was the problem
Thank you for all your help
Fred W