error msg, no modem

[rvking57]

I'm not sure just where to send this, but seems it should be here. I am running Win98SE. suddenly I am getting an error message when starting up, saying there is a missing DLL file; ID's as "S32NAVO.DLL" it just started up, and the next day, I could not go on line, and the response is that the modem is not detected, either in use, turned off or not installed properly. It has been working right along for a long time. Under device manager, it says that the modem is installed, and working properly, the port, com1, is open, etc, and I tried a reinstall.. So is the DLL file related?? and/or has the modem just gone, It is Creative Labs 56k, and has been very good. The only other thing is that I recently did a install and uninstall of Norton Utilities...?? Anybody got any ideas??? rvking

[reboot]

Ideas? Yes, get a really big gun, and shoot Symantec.
It's Norton Utilities problem, and you have a couple of options.
Completely remove the modem and dial-up-networking from the computer and reinstall it, or reinstall NU, or phone Symantec and rant until they come up with a better fix.

[eldon]

Yes its norton,a friend of mine had the same exact problem,he also had to remove and reinstall modem but that fixed it,symantic seems to be getting just like mcafee.

[reboot]

symantic seems to be getting just like mcafee

They have been, for quite some time now.

[rvking57]

Thanks guys, I had that gnawing hunch, and even started looking for a new modem, I will try to do the pull, reinstall, etc in the morning. I'll let Uall know.. thanks again rvking Good ol' NU Huh???

[rvking57]

THAT WAS IT!!!! Must have taken me a whole 3 minutes. Thanx a whole bunch, still don't know what the DLL file is all about tho.... But, I can live with that rvking