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08-15-2003, 11:55 AM
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#1 |
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Member (4 bit)
Join Date: May 2002
Posts: 9
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HP Pavillion laptop, startup probs
Hi a friend asked me to look at their computer, it has winXP home and when it's turned on it loads all the way up to the welcome screen ten freezes theres no HDD activity or anything.
I tried using partition magic to resize and create a second partition to backup data before i reisnstalled XP but it came up with a partition mounting error, i then tried chkdsk it found errors and now i don't know what to do. Any help will be greatly appreciated, if you need any more information please let me know btw appoligies for the lengthy message!! |
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08-15-2003, 01:45 PM
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#2 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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first have thay added any ram latley or updateed any drivers if not try pressing f8 buring boot up till you get the option to go to safe moad then run systom restore if thay have added ram remove it and see if the problam continuse
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08-15-2003, 09:53 PM
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#3 |
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Member (4 bit)
Join Date: May 2002
Posts: 9
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no added ram and no new drivers, i've tried going into safe mode but the same thing still happens, any more ideas?
thanks heaps |
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08-16-2003, 02:53 AM
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#4 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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did you let chkdisk fix the errors ?
we nead to determin if the problam is hardware or software when check disk has finished fixing the hard drive boot from a windows xpcd and at the first screan select the setup option then on the next screan select repair and see if it fixes this will do an over the top install of windows if it freezes then it most likley a hardware problam and as its a laptop will need to go to a shop to be fixed as geting spair parts for laptops is hard |
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08-16-2003, 09:24 AM
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#5 |
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Member (14 bit)
Join Date: Mar 1999
Location: Christmas, Florida
Posts: 10,661
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just do a restore
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08-16-2003, 10:21 AM
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#6 | |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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Quote:
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08-16-2003, 11:50 AM
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#7 |
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Member (4 bit)
Join Date: May 2002
Posts: 9
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ok thanx will give it a go next time i see them will let u know what happens
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