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10-17-2003, 08:32 AM
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#1 |
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Member (8 bit)
Join Date: Apr 2001
Location: Shropshire; UK
Posts: 136
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Shutdown and XP reinstall
Hi Folks
Like quite a few, I have problems with my system not responding when I want to shut down. The only way that I can accomplish it is to go Cont-Alt-Del and log off as a user, and then shut down. I have tried most of the things suggested, ie System restore, checked that most drivers are current, all to no avail. The system shuts down ok from safe mode. Question is - will reinstalling XP on top of the current version do any good (presuming this is possible) and if so can I do this without affecting my other programs and files? Or does anyone have any other suggestions that I can try first?
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Basil Last edited by Basils57; 10-17-2003 at 08:38 AM. |
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10-17-2003, 11:59 AM
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#2 |
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Member (13 bit)
Join Date: Jul 2000
Location: Fullerton, CA
Posts: 7,030
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Hi Basil,
First, look through this Windows XP Shutdown Troubleshooter and see if you can find a fix to your specific problem. If not, you can do a repair (an option when running setup) which will reinstall Windows but leave your files intact. |
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10-17-2003, 03:08 PM
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#3 |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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10-18-2003, 11:22 AM
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#4 |
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Member (8 bit)
Join Date: Apr 2001
Location: Shropshire; UK
Posts: 136
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Thanks for that guys.
I went down the MSConfig route, disabling the various startup items and found that there was one item that was causing the problem. I have now disabled it. The 'offending' item was ccApp - which was under Program Files\common Files\Symantec Shared\ccApp.exe. This obviously emanates from Norton Anti virus, and presumably whilst disabled, NAV is not working? Any further suggestions please? |
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