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10-18-2003, 01:26 AM
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#1 |
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Member (6 bit)
Join Date: Feb 2002
Location: Chicago/IL
Posts: 57
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Reinstalling XP Question
OK this is a long story for a short question?...Recently my friend's system caught a virus after it was cleaned, the operating system (XP Home) was producing a number of errors. After some feeble attempts to restore it, we opted to just wipe it out and start fresh. Once we reformatted the hard rive the operating system would not install. During the installation process I can get it to where it says "Installing Devices" then it just restarts and continues this in an endless loop. After replacing every part of the system, even the case. I finally tried installing my OS and it installed flawlessly.
I have no idea why his OS will not work, but it just doesn't. I have examined it for scratches, and it seems clean to me. I can only assume from this that his copy has an error not visible to the naked eye. Is there a way to get it exchanged from Microsoft, or New Egg? Heck or if you have any ideas how I can get it to install that would be great to!!! Thanks comosum |
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10-18-2003, 01:35 AM
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#2 |
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HOT ROD
Join Date: Sep 2000
Location: On the Edge
Posts: 4,565
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I'm sure you have cleaned the cd. Contact Microsoft and see what they have to say, I know they will replace bad cd's, but I don't know the procedure.
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Fast enough 2 get by.....old enough 2 know what not 2 try -You know it was me 
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10-18-2003, 03:15 PM
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#3 |
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Member (6 bit)
Join Date: Feb 2002
Location: Chicago/IL
Posts: 57
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Surely I’m not the first person to have this problem. Any one else have any luck getting a replacement copy of XP?
comosum |
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10-18-2003, 09:06 PM
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#4 |
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Member (5 bit)
Join Date: Mar 2003
Posts: 17
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Hi Comosum, if I remember right, during the early part of the installing process, winXP says something like, "Do you want to write over the installation configuration files, or folder?" If you say YES, then the whole thing just starts all over, to create installation config file......... an endless loop. It may be that when reinstalling winXP over a previous copy, it expects to see the old folder. Next time, just say no, dont write over it. I think right after that, theres a tricky time to actually remove the CD to finish the install.
Hey, if I'm wrong, what have you got to lose.... just one more Fisk & Format, right. Topper |
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10-19-2003, 02:15 AM
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#5 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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if you Friend has the license key and they registered with Microsoft then you can get them to exchange the CD or just burn him a copy of your CD as long as he uses his license no its perfectly legal
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10-19-2003, 02:24 AM
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#6 |
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Member (6 bit)
Join Date: Feb 2002
Location: Chicago/IL
Posts: 57
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Topper : Actually we reformatted the hard drive all together due to the virus and lingering errors. So there shouldn't be any previous copies installed.
andyms18a: The only problem is I have XP pro and his is XP Home? Thx for the help though?.. Has anyone seen a contact e-mail at Microsoft for software exchanges? comosum |
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10-19-2003, 11:29 AM
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#7 |
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Member (5 bit)
Join Date: Mar 2003
Posts: 17
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Hey Comosum..... No, what I mean is, as you start the install process, winXP creates install config files, then asks you if you want to delete or write over the files, just in case its a reinstall your doing. If you say no, then the install continues until finished, bye
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10-19-2003, 01:30 PM
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#8 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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this is from the ms tec support site
Obtaining a Replacement Disc If you bought the program in the last 30 days, you may be able to return it to the store where you bought it to obtain a replacement under the Microsoft 30-Day Money Back Guarantee. Check the packaging for information on the 30-Day Money Back Guarantee. Alternatively, to obtain a replacement disc call the Microsoft Order Desk at (800) 360-7561 and request a replacement for your damaged disc. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web page at: http://www.microsoft.com/worldwide/default.htm the full text is hear http://support.microsoft.com/default.aspx?kbid=218617 |
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10-19-2003, 02:27 PM
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#9 |
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Member (6 bit)
Join Date: Feb 2002
Location: Chicago/IL
Posts: 57
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THX andyms18a that is exactly what I was looking for!!
comosum |
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10-21-2003, 03:14 PM
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#10 |
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Member (11 bit)
Join Date: Mar 2002
Location: Confluence of the Mississippi and Misouri Rivers
Posts: 1,242
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Just go to the hard drive manufacturers website and get a utility to write zeros to the front of the drive or the whole thing, and everything XP had written to the drive will be gone.
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10-21-2003, 03:51 PM
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#11 | |
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Member (13 bit)
Join Date: Nov 1999
Location: Mt Washington, KY
Posts: 4,927
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Quote:
I agree that the CD seems bad and MS will probably replace it. Chas
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I may not be much, but I'm all I think about. |
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10-21-2003, 07:33 PM
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#12 |
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Member (5 bit)
Join Date: Mar 2003
Posts: 17
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................................. Oops, guess your right about missing that tidbit of info in the earlier thread, Confused, sorry.
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