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Old 10-23-2003, 01:47 PM   #1
Member (1 bit)
 
Join Date: Oct 2003
Posts: 1
shutdown
hi all.

just wondering if anyone out there can help with a prob my girlfriend has on her pc. she is getting messages such as ' your computer has performed an illegal operation and has to shut down' and 'please reinstall windows. it sounds quite terminal to me and have no idea why it has suddenly happened. i dont know if it helps but i'm also posting her dxdiag report in the hope that someone will be kind enough to help as she needs the pc for all her work!



------------------
System Information
------------------
Time of this report: 10/23/2003, 18:19:40
Machine name: P5O0K6
Operating System: Microsoft Windows 98 (4.10, Build 2222) A
Language: English (Regional Setting: English)
System Manufacturer:
System Model:
BIOS:
Processor: AMD Athlon(tm) Processor, MMX, 3DNow, ~1000MHz
Memory: 256MB RAM
Page File: 59MB used, 1733MB available
DirectX Version: DirectX 8.0 (4.08.00.0400)
DX Setup Parameters: Not found
DxDiag Version: 4.08.00.0400

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file nvdisp.drv is uncertified, which means that it has
not been tested by Microsoft's Windows Hardware Quality Labs. You may be able
to get a certified driver from the manufacturer of the hardware device.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

------------------
DirectX Components
------------------
ddraw.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 344064 bytes

ddraw16.dll: 4.07.00.0700 English Final Retail 9/9/1999 07:00:00 28496 bytes
ddrawex.dll: 4.87.00.0700 English Final Retail 9/9/1999 07:00:00 24336 bytes
ddraw.vxd: 4.07.00.0700 English Final Retail 9/9/1999 07:00:00 30469 bytes
ddhelp.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 41984 bytes
dxapi.sys: 4.87.00.0700 English Final Retail 9/9/1999 07:00:00 2416 bytes
d3d8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1062400 bytes

d3dref8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 236544 bytes

d3dim.dll: 4.07.00.0700 English Final Retail 9/9/1999 07:00:00 625936 bytes
d3dim700.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 872960 bytes

d3dref.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 140800 bytes

d3dramp.dll: 4.07.00.0700 English Final Retail 9/9/1999 07:00:00 590096 bytes
d3drgbf.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:06:42 58880 bytes
d3drg16f.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:07:56 72192 bytes
d3drm.dll: 4.06.02.0436 English Final Retail 4/23/1999 22:22:00 446464 bytes

d3dxof.dll: 4.06.02.0436 English Final Retail 4/23/1999 22:22:00 118784 bytes

d3dpmesh.dll: 4.06.02.0436 English Final Retail 4/23/1999 22:22:00 102400 bytes

dplayx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 245760 bytes

dpmodemx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 36864 bytes
dpwsockx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 77824 bytes
dplaysvr.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 45056 bytes
dpnsvr.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 69632 bytes
dpnet.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 237568 bytes

dpnlobby.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 98304 bytes
dpnwsock.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 118784 bytes

dpnaddr.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 90112 bytes
dpnmodem.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 110592 bytes

dpvoice.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 282624 bytes

dpvsetup.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 122880 bytes

dpvvox.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 184320 bytes

dpvacm.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 90112 bytes
dinput.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 176128 bytes

dinput8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 204800 bytes

dinput.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 10874 bytes
dimap.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 102400 bytes

diactfrm.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 307200 bytes

vjoyd.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 33361 bytes
joyhid.vxd: 4.88.00.0400 English Final Retail 11/3/2000 14:35:22 13055 bytes
joy.cpl: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 155648 bytes

gcdef.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 249856 bytes

gchand.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 6144 bytes
pid.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 40960 bytes
gameenum.sys: 4.07.00.0700 English Final Retail 9/9/1999 07:00:00 10512 bytes
hidgame.sys: 4.07.00.0700 English Final Retail 11/27/1999 07:00:00 8880 bytes
dsound.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 455680 bytes

dsound3d.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1339392 bytes

dsound.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 48171 bytes
dswave.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 15360 bytes
dsdmo.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 176128 bytes

dsdmoprp.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 66560 bytes
dmusic.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 94208 bytes
dmusic16.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 11008 bytes
dmusic32.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 28672 bytes
dmband.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 25600 bytes
dmcompos.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 59392 bytes
dmime.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 168960 bytes

dmloader.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 30720 bytes
dmstyle.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 110080 bytes

dmsynth.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 130048 bytes

dmscript.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 78336 bytes
dx7vb.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 600576 bytes

dx8vb.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1069056 bytes

amstream.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 63488 bytes
devenum.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 52224 bytes
dxmasf.dll: 6.04.07.1112 English Final Retail 11/12/1999 17:30:56 498448 bytes

mciqtz.drv: 4.00.96.0729 English Final Retail 11/3/2000 14:35:22 11776 bytes
mciqtz32.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 33792 bytes
mpg2splt.ax: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 141312 bytes

qcap.dll: 6.01.05.0319 English Final Retail 7/14/1999 11:54:36 187488 bytes

qdv.dll: 6.02.10.0001 English Final Retail 2/11/2000 15:56:46 216336 bytes

qdvd.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 344064 bytes

quartz.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 956416 bytes

quartz.vxd: 4.00.00.0501 English Final Retail 11/3/2000 14:35:22 5672 bytes
strmdll.dll: 4.01.00.3857 English Final Retail 11/12/1999 16:26:36 252736 bytes

vidx16.dll: 0.00.00.0000 English Final Retail 11/3/2000 14:35:22 10240 bytes
iac25_32.ax: 2.00.05.0052 English Final Retail 7/23/1999 09:40:34 199680 bytes

ir41_32.ax: 4.41.16.0002 English Final Retail 7/23/1999 09:40:34 848384 bytes

ir41_qc.dll: 4.30.62.0001 English Final Retail 9/27/2001 20:30:38 120320 bytes

ir41_qcx.dll: 4.30.64.0001 English Final Retail 9/27/2001 20:30:38 338432 bytes

ir50_32.dll: 5.2562.15.0054 English Final Retail 1/27/1999 11:45:58 755200
bytes
ir50_qc.dll: 5.00.63.0048 English Final Retail 10/7/1998 13:46:18 200192 bytes

ir50_qcx.dll: 5.00.64.0048 English Final Retail 10/7/1998 13:50:22 183808 bytes

ivfsrc.ax: 5.04.02.0040 English Final Retail 7/23/1999 09:40:34 142848 bytes

mswebdvd.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 245248 bytes

ks.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 117056
bytes
ksproxy.ax: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 116224
bytes
ksuser.dll: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4096 bytes

stream.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 41920 bytes

mspclock.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4800 bytes

mskssrv.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 6368 bytes

swenum.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 3456 bytes

mstee.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4896 bytes

bdaplgin.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:38 13824
bytes
bdasup.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:16 4992 bytes

msdvbnp.ax: 6.03.01.0400 English Final Retail 10/21/2000 02:21:16 50688 bytes

psisdecd.dll: 6.03.01.0400 English Final Retail 10/21/2000 02:21:26 366080 bytes

psisrndr.ax: 6.03.01.0400 English Final Retail 10/21/2000 02:21:24 35840 bytes

ipsink.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:40 14336
bytes
ndisip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 7424 bytes

mpe.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 13984
bytes
streamip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 13664
bytes
mpg2splt.ax: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 141312 bytes

msvidctl.dll: 6.03.01.0400 English Final Retail 10/21/2000 02:22:20 465920 bytes

slip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:20 10016
bytes
nabtsfec.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 86016
bytes
ccdecode.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 15264
bytes
vbisurf.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:52 29696
bytes
msyuv.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:52 14336
bytes
kstvtune.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:50 52736
bytes
ksxbar.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:48 38400
bytes
kswdmcap.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:56 82432
bytes
vfwwdm32.dll: 4.10.00.2222 English Final Retail 4/23/1999 22:22:00 73728 bytes
wstdecod.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 45568
bytes
msdv.sys: 4.10.2226.0400 English Final Retail 10/21/2000 02:26:06 55936
bytes

---------------
Display Devices
---------------
Card name: MSI MS-StarForce 816/817/818/821/826/827/828 (Nvidia GeForce2
MX)
Manufacturer: NVIDIA
Chip type:
DAC type:
Device ID: Enum\PCI\VEN_10DE&DEV_0110&SUBSYS_000110B0&REV_A1\000800
Display Memory: 31.5 MB
Current Mode: 1024 x 768 (16 bit)(optimal refresh rate)
Monitor: StudioWorks 771B
Monitor Max Res: 1600,1200
Driver Name: nvdisp.drv
Driver Version: 4.12.01.0667 (English)
DDI Version: 7
Driver Attributes: Final Retail
Driver Date/Size: 12/13/2000 19:15:00, 95552 bytes
Driver Certified: No
WHQL Date Stamp: None
VDD: *vdd
Mini VDD: nvmini.vxd
Mini VDD Date: , 0 bytes
Device Identifier: {D7B71E3E-4250-11CF-9B71-002002C2C935}
Vendor ID: 0x10DE
Device ID: 0x0110
SubSys ID: 0x000110B0
Revision ID: 0x00A1
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result:
D3D Test Result:
AGP Test Result:

-------------
Sound Devices
-------------
Description: VIA Audio (WAVE)
Device ID:
PCI\VEN_1106&DEV_3058&SUBSYS_33001462&REV_50\BUS_00&DEV_07&FUNC_05
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viaudio.SYS
Driver Version: 5.12.01.3120 (English)
Driver Attributes: Final Retail
Driver Certified: Yes
Date and Size: 12/10/2000 01:20:00, 41208 bytes
Other Files: viaudio.SYS
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Full
Registry: OK
Sound Test Result:

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\system32\drivers\gm.dls
Version: 1.00.16.0002
Ports:
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS,
Internal, Default Port
VIA Audio (WAVE), Software (Kernel Mode), Output, DLS, Internal
MIDI Mapper, Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth, Hardware (Not Kernel Mode), Output,
No DLS, Internal
Registry: OK
Music Test Result:

-------------
Input Devices
-------------
Device Name: x8-31
Driver Name: Default
Driver Version: ()
Driver Attributes: Final Retail
Date and Size: , 0 bytes

Poll w/ Interrupt: Yes
Registry: OK

-------------
Input Drivers
-------------
Registry Key: msjstick.drv<0007>
Active: Yes
DeviceID:
VIAUDIO\*PNPB02F\0001PCI&VEN_1106&DEV_3058&SUBSYS_33001462&REV_50&BUS_00&DEV_07&FUNC_05
Matching DevID: *PNPB02F
16-bit Driver: msjstick.drv
32-bit Driver: vjoyd.vxd


----------------------------
DirectPlay Service Providers
----------------------------
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(4.08.00.0400)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(4.08.00.0400)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll
(4.08.00.0400)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (4.08.00.0400)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnwsock.dll
(4.08.00.0400)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnwsock.dll
(4.08.00.0400)
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnmodem.dll
(4.08.00.0400)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnmodem.dll
(4.08.00.0400)
DirectPlay Test Result:

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------------------
Inactive Display Entries in Registry
------------------------------------
None

----------------------------------
Inactive Sound Entries in Registry
----------------------------------
None
ibanez074 is offline   Reply With Quote
Old 10-24-2003, 01:02 PM   #2
Member (12 bit)
 
Join Date: Nov 2001
Location: Woodland Hills, CA (suburb of Los Angeles)
Posts: 4,014
Restart the pc again, so that it displays the error. Somewhere in the error it should mention the module or program associated with the error. If there is a "Details" option button, click on it and that should give more error information also. You can post that info & it will help troubleshoot. If any changes were made just before the errors, post that info too.

Do a full system antivirus scan anytime you see unexplained system behavior.

For a somewhat quick fix, should the system scan virus-free, is an over-the-top reinstall. Here are the details for that: http://forum.pcmech.com/showthread.p...threadid=70846

Best of luck
. . . Gary

[ . . . noticed this is your first post here: Welcome to the Pc Mechanic forums. . . ]
GaryRouth is offline   Reply With Quote
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