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01-06-2004, 10:26 PM
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#1 |
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Red Sox Nation
Join Date: Oct 2002
Location: Upstate NY
Posts: 2,546
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Windows ME Problem
I have a cousin who is having a problem on his Windows ME machine. He installed Kazaa, and then he un-installed it and rebooted. Now, when he boots, it loads partially into Windows, but the taskbar doesn't load, just a grey screen. He can Ctrl+Alt+Del. Safe Mode does the same thing. This is a toughie for me, because I've never used ME, and I'm trying to help him over AIM. Any help would be appreciated.
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01-07-2004, 12:27 AM
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#2 |
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Member (12 bit)
Join Date: Jan 2002
Location: Central Arkansas
Posts: 2,170
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Have him try to restore it to a time before he loaded Kazaa.
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Roger "Our greatest glory is not in never falling, but in rising every time we fall." -Confucius |
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01-07-2004, 12:46 AM
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#3 |
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Member (12 bit)
Join Date: Nov 2001
Location: Woodland Hills, CA (suburb of Los Angeles)
Posts: 4,014
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. . . following up on Roger's idea - if he can't get to Safe Mode via the hard drive, see if he has his WinMe disk handy - he can boot from that. . .
If he can't get to Safe Mode at all, try the scanreg/restore from a command prompt (booting with the WinMe disk, or if you can get the boot menu by pressing the CTL keys at startup) |
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01-11-2004, 08:17 AM
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#4 |
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Member (8 bit)
Join Date: Feb 2003
Location: Orlando, FL
Posts: 207
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Did he download anything with Kazaa before uninstalling it? I have used Kazaa many times and I have actually downloaded a virus or two before using them.
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01-11-2004, 05:19 PM
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#5 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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if he can press ctrl alt delete and bring up task manager dose he have the option to run a new task from that like windows xp dose if so try runing c:\windows\system32\restore\rstrui.exe or
%SystemRoot%\System32\restore\rstrui.exe or browse for rstrui.exe which is the system restor program
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