Blue Sceen of Death XP Home

[gilera]

I have looked at event viewer after re-boot ,this is the message in system error: serial 36 Whilst validating that\device\serial0 was really a serial port,the contents of the divisor latch register was identical to the interrupt enable and the receive registers. The device is assumed not to be a serial port and will be deleted.
My question is can i do anything to prevent this or delete it to stop this occuring?

[glc]

Go into control panel, system, Advanced Tab, Start Up and Recovery/Settings/System Failure/Unmark "Automatically Restart"/Ok/Ok.

Then when it bluescreens, it will stay up, read the first couple of lines and get the stop error and affected modules, etc. and this will aid greatly in troubleshooting.

[gilera]

Hi GLC, This is info as seen:
IRQLl_not_equal_or_equal
stop
0x0000000A(0x0000003E,0x000000FF,0x00000000,0x806BBD56)
Disable bios memory such as caching or shadowing
I do not know how to do this disabling and obviously do not want to make matters worse so i have not touched anything.

[glc]

That's usually a bum driver of some sort. Did you recently update a device driver? If so, try a system restore.

[gilera]

No this has done it intermittantly since new, i guess i will have to return unit to supplier but i am concerned about losing all my info if they play about with hard drive etc.

[glc]

If you have a backup device, time to start backing up your data. A CD burner should be good enough.