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04-05-2004, 03:13 PM
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#1 |
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Win2K - IE, My Computer, Control panel will not open
Symptoms:
http://www.tek-tips.com/gviewthread....616/qid/813501 Anyone ever seen this before, and have a solution? I have a customer with this issue and will be looking at it Wednesday. |
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04-05-2004, 03:23 PM
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#2 |
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Resident Slacker
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Location: Suisun City, California (i know, where the hell is that?!?!?)
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has the customer done anything to the computer in order to clean it out, yet?
it sounds like the explorer shell may have been corrupted, and is only partially working. maybe stopping and manually restarting explorer.exe could help. maybe you could try to uninstall all service packs and then reinstall sp4... or mayb uninstall the service packs and try a reinstall/upgrade of windows.
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Friends help you move. REAL friends help you move bodies. - me quite possibly the best book ever written... by me Last edited by homer15; 04-05-2004 at 03:31 PM. |
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04-05-2004, 04:53 PM
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#3 |
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Location: Na Pali Haven
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Sounds like something that is corrupted is being loaded in windows but not in safe mode. I don't think sfc would fix the prob but a repair install might/should. Good Luck!
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*The command line, an elegant weapon for a more civilized age* |
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04-05-2004, 05:27 PM
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#4 |
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So far, all I've done is talk to him on the phone, and this is what we have done:
Update and scan with AVG, nothing found. Update and scan with Spybot, nothing unusual, just the usual tracking cookies and a Lycos BHO. Restart to last known good configuration. Yes, we tried ending the explorer.exe process and restarting it in Task Manager. I'm planning on trying a repair and a sfc /scannow, just trying to avoid a full reinstall. |
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04-06-2004, 12:55 AM
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#5 |
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http://forum.pcmech.com/showthread.php?&threadid=94498
I shoulda seen this........think this might be it? I just emailed the customer. |
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04-06-2004, 11:33 AM
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#6 |
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I just got an e-mail from the customer - the fix in the referenced thread worked!
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04-06-2004, 11:35 AM
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#7 |
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Resident Slacker
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charge him double. haha.
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04-06-2004, 02:56 PM
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#8 |
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I should - he's a lawyer.
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