Problems with internet

[saitxi]

ok, this is a looong story and Im writin this so i dnt hav to go to the store and hav them take a whole week to fix my pc wen i kud maybe fix it in a day IF you guyz kno wat tha problem is...

sooo, i moved from a house to an apartement and i have an old a** dell pc with only 128MB of RAM XP sp2, and another NEW pc which is a vista with 2GB RAM and Intel Duo Proc 64 bit but with 32bit software. So the vista pc worked perfectly fine at my old house, with the internet and i got a bunch of media and games on it lik WoW and FFXI and such but when i move to a new apt, the darn pc won't detect the internet!!! im on a modem and it keeps sayin its identifying the internet when it doesn't even detect that the cables are connected. So i called comcast and they came ova and checked errthing out and they said try a new network card, but they were completely wrong kuz the pc kept doin the same exact thing. the comcast dude also replaced all the cables to the modem like the ethernet and phone cables stuff lik that AND he replaced the modem itself jus to make sure. then when i told them the new network card didnt work they sent anotha guy and he tried errthing he kud but it wasnt the problem with the network it was with the pc. but here's the catch >.< the internet works completely fine on the old slow mofo pc lolz, and jus cant wait 2 start playin MMO'z again, it's ben lik 2 weeks since this all happend, i jus havent had the time to type this kuz of skool n stuff but yea.

so altogether, the new vista pc wont detect the internet let alone that it cant even detect that the cables are connected and i've tried everything to make t work but nothing, AND the old pc with XP works fine with the internet, no problemo. and dont 4get that the new pc worked perfect at the old house but now doesnt work in the new apt =(

You guyz got any ideas?

[hitchface]

Well, check the simple things 1st. Make sure the cable is plugged into the correct spot in the back of the modem (ie switch jacks if you have to). If there is nothing coming down the pipe, your computer won't pick up anything.

[saitxi]

well thats the thing i've done all the simple things alrdy. it's just wickd messd up kuz how did it used 2 work and now it doesnt and plus it works on the old pc 2 so i just wanna try 2 c if u guys know any betta than i do so i can fix it up in a jif =D

[ktkendall]

So you just have a cable modem and no router???

[glc]

The preferred language in these forums is English as taught in American schools. It will get you the most help, most people will take one look at that post and move on.

[kstatefan40]

Ok buddy, lets get back to basics here, and *please* respond like an adult here. I don't care about your MMO / POO insufficiencies and I know the lack of being able to chat like a 4 year old is driving you insane, but help us help you, ok?

First thing to check - what is your hardware? Is this a system you built or a system that was prebuilt? Brand? Parts?

Are you getting any errors?

Are you using a router? How is the network connected at your house? For instance:

Wall jack > modem > router > computers
or
Wall jack > modem > computer

Are there any variables that are different when changing machines using the connection? When you make the change, what exactly are you changing?

Sorry to be a little blunt at the beginning - but we act like adults here. If you don't, it doesn't make those experts we have here want to help you very bad - they don't want to put more effort into it than you are willing to put into it. We will help you - but work with us.

[saitxi]

wowo my bad, didnt know you guys took the whole grammar thing so seriously, havent really psted much here before, so i apologize for my incorrect typing.

now to answer your questions kstatefan40:

Q) First thing to check - what is your hardware? Is this a system you built or a system that was prebuilt? Brand? Parts
A) Its an Acer, prebuilt, vista, 2GB Of RAM and a 320GB Hard drive, umm yea if u need more info let me know.

Wall jack > modem > computer this is how i set up both my pc's, nothing diferent at all besides that one is in my room and the other is in the living room. dont forget i live in an apt and its all on one floor. and i've also tried switching places with the pc's but it ends up bein the same, the vista pc doesnt detect it at all and the XP (old) pc works just fine.

Also, no i dont change anything besides that i move the modem from my rooom to the living room. i dont change the cables either i keep errthing the same =D

Oh and in case you wanna know, my old pc is a XP SP2 Dell dimension 8100 w/ 128MB Of RAM and a 36GB Hard drive D= hehe

P.S. hope i typed this betta for you guyz >.>

[kstatefan40]

Much better! I CAN READ!!!

Anyway, I think I have a solution to your problems. Maybe. Maybe not - but we'll see.

What brand / model is your modem?

What you need to do is shut down the new computer and unplug the modem and the cable cord from the modem. Let's say you do it for 5 minutes - so go grab a drink and watch some TV - then come back and plug it back in. Once you have everything plugged back in, power on the modem, and let it cycle completely through until all standard lights are on. Then turn your computer on and see what happens.

Thank you very much for taking the time to think that post out - it is MUCH appreciated.

[saitxi]

ummm the brand/model of the modem is Arris and ok lemme try doin that. ill post again in like 15-20min to let you guys know whats up.

P.S. kstatefan40 - Thank you very much for taking the time to think that post out - it is MUCH appreciated.

No Problem, all ya gotta do is ask

[saitxi]

yea it didnt work... if u read anything i said on my first post i said i called the comcast guy and he kinda did the same thing and he did everything else he could and thats when he said that there's something wrong with the pc not the network or anything. But i tried it to see if some miracle would happen lolz, but it didnt

[kstatefan40]

What we were trying to do was reset the MAC address, which that should have done successfully.

It might be worthwhile to look into a router, just for future reference, but we'll deal with that later.

Plug the old PC in and if it recognises the network, please go to Start>Run and type "cmd" without the quotes. Once the command line pops up, type "ipconfig" and tell us what it reports. Then, type "ping google.com" and tell us the latency and timings it returns.

Basically, why I want you to try this is because I want to isolate whether there is any shot its a network problem.

[saitxi]

well it says:

Connection-speciific DNS Suffix . : hsd1.ma.comcast.net.
IP Address . . . . . . . . . . . . . . . : [removed for security reasons]
Subnet Mask . . . . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . . . : 76.24.240.1

then for ping google.com

Pinging google.com [64.233.167.99] with 32 bytes of data:

bunch of replies from 64.233.167.99 then

Ping Stats:
Packets: Sent = 4, Received = 4, Loss = 0
Approx Round Trips Times In Milliseconds
Minimum = 35ms, Maximum = 53ms, Average = 46ms

[kstatefan40]

Network looks fine - what was the result of the ping?

[saitxi]

i edited my post ^^

[kstatefan40]

Network looks fine to me - so it looks like it is a problem with the new machine either hardware or software. I will look into some possible solutions for you.

I removed your IP address from the above post for security.

[saitxi]

kk thx so much for your help, also to note it used to work at my old house but ever since i moved in the new apt only the old pc works (which I've been on the whole time)

[glc]

The Arris modem is a modem used for Internet and your phone service. In order to reset the MAC address, not only does it need to be powered down, its battery must be removed for a couple minutes. This will temporarily interrupt your phone service. It has a backup battery in it to protect the phone service if the power goes out.

Your best solution is a router. The modem should not be moved from the cable jack that it was initially installed on.

[saitxi]

"Yesterday 07:19 PM

glc -

The Arris modem is a modem used for Internet and your phone service. In order to reset the MAC address, not only does it need to be powered down, its battery must be removed for a couple minutes. This will temporarily interrupt your phone service. It has a backup battery in it to protect the phone service if the power goes out.

Your best solution is a router. The modem should not be moved from the cable jack that it was initially installed on."

The problem is not with the modem, it's definitely with the pc, because it works on the old pc and the new pc doesnt detect it. When i use ipconfig on the new pc, it says media disconnected. So i dont think the problem is with the modem. Also when the comcast employee came, he ran tests the same as I and kstatefan40 did too. so it has to be with the pc.

[kstatefan40]

Nono, resetting the MAC address allows the modem to see the other computer. Try his solution, you might be surprised.

A MAC address is the 'phone number' of your NIC. Each card has a unique one. The modem interfaces with a particular number, and when you change computers, you must reset it so that it recognises the new MAC.

Give it a try.

[glc]

If you are convinced it's the PC, it sounds to me like it's less than a year old, contact Acer for warranty service.

[saitxi]

w00t! lolz, I finally got it fixed just a half-hour ago, my mom took me to best buy, and they fixed it! so now no worries. thx for your responses and effort to help, MUCH APPRECIATED !

[glc]

Was it a MAC release issue, or WAS it a problem with the computer?

[saitxi]

yea it WAS the problem with the pc, they didnt say exactly what the problem was, but it was with the computer...