Windows 7 problem

[brooklyn]

i updated my graphics card through windows update and when i restarted my pc it wont go back into windows i get a windows recovery screen and it tells that windows didn't start because of a new hardware or software and then i get an option to start windows normally or to repair and when i start normally nothing happens and when i try to repair it doesn't work either. can someone please help

I would try booting to safe mode then rolling back the video driver you installed by using device manager. I would also suggest using the manufactures web site for any hardware driver upgrades you choose to install, a good rule of thumb is, "if it ain't broke, don't fix it."

[Iamjosh]

what type of a graphics card is it (brand/model)?
is this an OEM pc or clone?

also try this:

1. Restart your system;

2. When the system first boots, type F8 to bring up the boot menu;

3. Select the Safe Mode with Command Prompt option;

4. Log-on as administrator if needed;

5. At your command prompt type:" %systemroot%\system32\restore\rstrui.exe" (without the quotes):
6. Hit Enter;

6. This will open the system restore wizard…

[brooklyn]

the graphics card is an nvidia im not sure of the number..i tried to boot in safe mode and it doesn't let me do it..i cant boot it in any mode. the only thing i can get to is startup repair and the tools

Have you tried to boot from your win 7 disc?

[brooklyn]

i don't have the CD because i got the windows from the site and downloaded it and didn't pay the extra $ for the recovery CD....if i ask a friend of mine to make me a recovery CD from his PC and ill use it on mine a a recovery will that work?

Recovery disk are PC specific, in other words, no, you can't use one made on a friends computer. You could us a friend's Win 7 disc to try and boot from.

[brooklyn]

i actually listened to him and didn't get the CD he told me whats the point so he didnt get one either...is there anywhere i can download the cd?

A few questions:
1) What is the make and model of your computer?
2) Your purchased Win 7 as an on line download, and didn't get a CD/DVD, where did you buy it from?
3) You reboot and start tapping the f8 key and the computer won't go into safe mode, what error do you get?

[brooklyn]

its a dell xps 400
got it from windows $30 with a college email address
when i try to put it in safe mode it just reboots
i get a screen after the windows start up screen and it tells me i can either start windows normally and run start up repair and when i do start up repair it says windows cant repair the problem automatically

[Kangaair]

Have you tried removing the new hardware and then try to boot.
Lee

[brooklyn]

its not hardware it was an update and im not sure how to remove these updats

[CarlS]

Originally Posted by usnavyretired I would try booting to safe mode then rolling back the video driver you installed by using device manager. I would also suggest using the manufactures web site for any hardware driver upgrades you choose to install, a good rule of thumb is, "if it ain't broke, don't fix it."

This advice is spot on; but that doesn't help you now. It is good to remember for the future. Usually the Windows Update is behind the manufacturer in drivers. But even if a new driver is on the manufactures site, if everything is working properly, don't upgrade.