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frankie385 · 03-14-2010, 03:59 PM

hi there guys...
I bought a lab top at best buy the other day and all is well, but when i went to plug my 250 HDD from Simpletech...Windows 7 says "USB Device not Recognized" so when i go to Device manager, under Universal Serial Bus Controllers, one of them has the yellow triangle sign and it gives me this massage..."Windows has stopped this device because it has reported problems. (Code 43)
Help!!!

Dell Inspiron 17643
Windows 7 64-bit Operating System
Processor: Intel Core i5 M430 @ 2.27GHz
Ram: 4 GB

Frank

frankie385 · 03-14-2010, 06:58 PM

Any thoughts?

shadowpr · 03-14-2010, 10:32 PM

Can another windows computer see the external drive?

Have you tried different usb ports?

***glc*** · 03-15-2010, 12:02 AM

Code 43

Windows has stopped this device because it has reported problems. (Code 43)

Recommended resolution

One of the drivers controlling the device notified the operating system that the device failed in some manner.

My analysis: Bad drive, bad cable, or bad USB port.

frankie385 · 03-15-2010, 09:21 AM

hey guys...
well I know for a fact is not a bad cable, bad drive, or USB port. how do i know this? I am able to plug my Printer to all of the USB ports, and also the lap top is able to read a 1 Gid flash drive. The HDD and cable also are in good working conditions since i can access it on a XP system and a Mac.
I have try to update the drivers, but Windows 7 says that the ports have the right drivers. I dont suppose i have to install any drivers for the HDD do I? i mean i never had to on XP or even Snow Lepard, it just saw it and you were good to go!

frankie385 · 03-16-2010, 02:20 PM

any thoughts guys?

**Panama Red** · 03-16-2010, 03:13 PM

If your external hdd doesn't have it's own power source and only has the usb connection, I suppose it's possible that the laptop can't provide the necessary power thru the usb. Have you tried connecting the external with the laptop power adapter plugged in as well as running just off the battery?

ryuk999 · 03-16-2010, 03:47 PM

Quote:

Originally Posted by Panama Red

If your external hdd doesn't have it's own power source and only has the usb connection, I suppose it's possible that the laptop can't provide the necessary power thru the usb. Have you tried connecting the external with the laptop power adapter plugged in as well as running just off the battery?

If that doesn't work you could try uninstall the USB drivers, boot into safe mode, then reinstalling the new drivers.

frankie385 · 03-17-2010, 08:27 AM

mhmm? well the external HDD has a conector for an external power source...which i have never use since the USB provides the power for it. I have try to uninstall/re-install all the USB drivers in normal mode to no success, but i will try to do it in safe mode!

keep them ideas coming guys...
Thanks
Frank

kilgoretrout · 03-17-2010, 09:49 AM

Quote:

well the external HDD has a conector for an external power source...which i have never use since the USB provides the power for it.

Try it with the external power source. Your external hard drive is right at the power limit for USB; that's why they provide you with an external power source option. On some systems, the drive will be able to pull sufficient power and on some it won't. That's what I've found with similar devices. I doubt reinstalling the USB drivers will help.

Most powerless external usb hard drives come with a special usb cable with two USB plugs on one end and one on the other. This allows you to plug into two usb ports on the computer in order to draw more power from the usb buss. Do you have a similar setup?

frankie385 · 03-19-2010, 05:08 PM

Hey actually the USB cable does have those 2 connections...i tried pluging both but still nothing! grrrr

frankie385 · 03-19-2010, 06:02 PM

OK! so this issue has nothing to do with the drivers....
after doing some intense experimentation and research...i have confirm what many of you guys have been saying....loss of power.

I order to solve the problem with this particular Simpletech portable HDD, the Y USB cable that comes with the HDD will not be enough even if you plug both ports.

I have the feeling that if you have the power cord and plug it...it will work just fine...unlucky me...i lost it a while ago.

So this is what i did...i pull out and old USB hub plug all of it together and voila it work. i had to use another USB cable thought the original didnt work.

Hope this work for someone else....

03-14-2010, 03:59 PM	#1
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	Portabel HDD not being seen on windows 7 hi there guys... I bought a lab top at best buy the other day and all is well, but when i went to plug my 250 HDD from Simpletech...Windows 7 says "USB Device not Recognized" so when i go to Device manager, under Universal Serial Bus Controllers, one of them has the yellow triangle sign and it gives me this massage..."Windows has stopped this device because it has reported problems. (Code 43) Help!!! Dell Inspiron 17643 Windows 7 64-bit Operating System Processor: Intel Core i5 M430 @ 2.27GHz Ram: 4 GB Frank Share Share this post on Digg Del.icio.us Technorati Twitter __________________ p4s800 asus, p4 2.6 HT 1 gig kingston, Fast enough to run kick ass games! Every morning I give thanks to my creator for another day, another chance to raise some hell, to prove to myself I can do better and to love my darling Daniella

03-14-2010, 06:58 PM	#2
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	Any thoughts? Share Share this post on Digg Del.icio.us Technorati Twitter

03-14-2010, 10:32 PM	#3
shadowpr I like me Join Date: May 2007 Location: Tejas Posts: 7,332	Can another windows computer see the external drive? Have you tried different usb ports? Share Share this post on Digg Del.icio.us Technorati Twitter __________________ It's coming....just you wait.

03-15-2010, 12:02 AM	#4
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,792	Code 43 Windows has stopped this device because it has reported problems. (Code 43) Recommended resolution One of the drivers controlling the device notified the operating system that the device failed in some manner. My analysis: Bad drive, bad cable, or bad USB port. Share Share this post on Digg Del.icio.us Technorati Twitter

03-15-2010, 09:21 AM	#5
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	hey guys... well I know for a fact is not a bad cable, bad drive, or USB port. how do i know this? I am able to plug my Printer to all of the USB ports, and also the lap top is able to read a 1 Gid flash drive. The HDD and cable also are in good working conditions since i can access it on a XP system and a Mac. I have try to update the drivers, but Windows 7 says that the ports have the right drivers. I dont suppose i have to install any drivers for the HDD do I? i mean i never had to on XP or even Snow Lepard, it just saw it and you were good to go! Share Share this post on Digg Del.icio.us Technorati Twitter

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03-16-2010, 02:20 PM	#6
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	any thoughts guys? Share Share this post on Digg Del.icio.us Technorati Twitter

03-16-2010, 03:13 PM	#7
Panama Red Served with Pride Staff Premium Member Join Date: Apr 2003 Location: near the left coast of Michigan Posts: 14,565	If your external hdd doesn't have it's own power source and only has the usb connection, I suppose it's possible that the laptop can't provide the necessary power thru the usb. Have you tried connecting the external with the laptop power adapter plugged in as well as running just off the battery? Share Share this post on Digg Del.icio.us Technorati Twitter

03-17-2010, 08:27 AM	#9
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	mhmm? well the external HDD has a conector for an external power source...which i have never use since the USB provides the power for it. I have try to uninstall/re-install all the USB drivers in normal mode to no success, but i will try to do it in safe mode! keep them ideas coming guys... Thanks Frank Share Share this post on Digg Del.icio.us Technorati Twitter

03-19-2010, 05:08 PM	#11
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	Hey actually the USB cable does have those 2 connections...i tried pluging both but still nothing! grrrr Share Share this post on Digg Del.icio.us Technorati Twitter

03-19-2010, 06:02 PM	#12
frankie385 Member (8 bit) Join Date: Nov 2003 Location: California Posts: 199	OK! so this issue has nothing to do with the drivers.... after doing some intense experimentation and research...i have confirm what many of you guys have been saying....loss of power. I order to solve the problem with this particular Simpletech portable HDD, the Y USB cable that comes with the HDD will not be enough even if you plug both ports. I have the feeling that if you have the power cord and plug it...it will work just fine...unlucky me...i lost it a while ago. So this is what i did...i pull out and old USB hub plug all of it together and voila it work. i had to use another USB cable thought the original didnt work. Hope this work for someone else.... Share Share this post on Digg Del.icio.us Technorati Twitter

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