Windows 7 Extremely Slow After ReStart or Shutdown

[hearrean]

I honestly don't know if this is a Windows 7 issue, but I saw no other place to post this problem. I have a new computer (1 month old), an all-in-one HP Touchsmart 520-1070 which came loaded with Windows 7 Home Premium & many other programs, Norton, etc, etc.
I have not down-loaded any programs or loaded any new programs onto this computer. The only thing I did do right after getting it hooked up was to transfer my music, photo & word docs from a flash drive to this new computer.
Here's the problem: When I go to restart or shutdown the computer, it takes, what seems like a lifetime to do...approx. 11-13 minutes. Then when it starts up, it goes to my desktop, but a window pops up that says "Windows has recovered from an unexpected shutdown." Any idea what could be going on here? I don't know if this is windows-related or some other conflict.

Ken

[jdeb]

Can you run a scan on that flash drive for virus'? I personally would un-install that Norton Anti-Virus and go with Microsoft Security Essentials. I suspect that flash drive had malware or virus on it.
Microsoft Security Essentials - Free Antivirus for Windows

Are you getting any BLue Screens? You can also check the event viewer snap-in for clues to the problem.

Would not hurt to download and install CCleaner. Run the cleaner and registry cleaner. Download the free version...

CCleaner - Optimization and Cleaning - Free Download

[hearrean]

Originally Posted by jdeb Can you run a scan on that flash drive for virus'? I personally would un-install that Norton Anti-Virus and go with Microsoft Security Essentials. I suspect that flash drive had malware or virus on it. Microsoft Security Essentials - Free Antivirus for Windows Are you getting any BLue Screens? You can also check the event viewer snap-in for clues to the problem. Would not hurt to download and install CCleaner. Run the cleaner and registry cleaner. Download the free version... CCleaner - Optimization and Cleaning - Free Download

Please keep in mind that I'm a novice here. Unfortunately I can't check the flash drive because I erased what was on it after the transfer....stupid, I know, but I did.
As to your question about a blue screen, I haven't actually seen a blue screen, but when the box pops up that says "Windows has recovered from an unexpected error," there is a small box that I can click that says "Do I want Windows to try & diagnose?' I clicked it & it did say at the very beginning something like Program Type: Blue Screen & then a bunch of other numbers & data. Does that explanation help?
Also, I don't know what Event Viewer Snap-In is....
My other question would be that if there had been Malware or a Virus from the flash drive Xfer, wouldn't Norton have picked that up by now? It's set to run in the background.

Ken

[jdeb]

Originally Posted by hearrean Please keep in mind that I'm a novice here. Unfortunately I can't check the flash drive because I erased what was on it after the transfer....stupid, I know, but I did. As to your question about a blue screen, I haven't actually seen a blue screen, but when the box pops up that says "Windows has recovered from an unexpected error," there is a small box that I can click that says "Do I want Windows to try & diagnose?' I clicked it & it did say at the very beginning something like Program Type: Blue Screen & then a bunch of other numbers & data. Does that explanation help? Also, I don't know what Event Viewer Snap-In is.... My other question would be that if there had been Malware or a Virus from the flash drive Xfer, wouldn't Norton have picked that up by now? It's set to run in the background. Ken

Sounds like a Blue Screen.

To start Event Viewer by using the Windows interface

Click the Start button.

Click Control Panel.

Click System and Maintenance.

Click Administrative Tools.

Double-click Event Viewer.

You would think Norton would have picked it up but is the copy activated?

Check the event viewer and report back

[glc]

I would run diagnostics on the hard drive. I believe HP has bios-based diagnostics, you need to read the manual.

[hearrean]

Originally Posted by jdeb Sounds like a Blue Screen. To start Event Viewer by using the Windows interface Click the Start button. Click Control Panel. Click System and Maintenance. Click Administrative Tools. Double-click Event Viewer. You would think Norton would have picked it up but is the copy activated? Check the event viewer and report back

Wow! I did as you suggested, but have no idea what I am looking at or what to report back. There must be 60-70 different sections listed. I wouldn't even know what to check or to look at.

Ken

[jdeb]

Originally Posted by hearrean Wow! I did as you suggested, but have no idea what I am looking at or what to report back. There must be 60-70 different sections listed. I wouldn't even know what to check or to look at. Ken

Ok. I was hoping you could see if something in there gave us a clue to a device or software that you would recognize as being the culprit. You could download a a program called whocrashed to analize and summerize for you. It is a 50/50 chance for it to narrow down the problem. Download and install. It is free.
Resplendence Software - WhoCrashed, automatic crash dump analyzer

glc's recomendation on running the HP daignostics is a solid one as I suspect either malware or harddrive issue. If you are unsure of how to implement that, post your model number and I can guide you in terms of running the diagnostics.

[hearrean]

Originally Posted by jdeb Ok. I was hoping you could see if something in there gave us a clue to a device or software that you would recognize as being the culprit. You could download a a program called whocrashed to analize and summerize for you. It is a 50/50 chance for it to narrow down the problem. Download and install. It is free. Resplendence Software - WhoCrashed, automatic crash dump analyzer glc's recomendation on running the HP daignostics is a solid one as I suspect either malware or harddrive issue. If you are unsure of how to implement that, post your model number and I can guide you in terms of running the diagnostics.

That would be great! There was no manual that came with the computer. I assume it's online though. Again, this computer was new, out of the box & installed on Dec. 27. Anyway, my model # is a HP Touchsmart 520-1070.

Thanks,

Ken

[glc]

Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7) HP TouchSmart 520-1070 Desktop PC - HP Customer Care (United States - English)

[hearrean]

Originally Posted by glc Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7) HP TouchSmart 520-1070 Desktop PC - HP Customer Care (United States - English)

Great...I'll give this a try & report back. Thanks very much.

Ken

[hearrean]

Well, I ran the diagnostic tests even though the screens looked totally different from what the doc showed, but everything checked out fine. So I have this question. Since the problem seems to lie with doing a shut-down of the computer & it taking forever to do so, would there be any problem simply putting the computer in Sleep mode? According to the info I read, I should still be able to receive any needed auto updates. And based upon what I read, if just planning on doing so overnight, it indicated this would be the optimum method anyway. Any problems doing this?

Now a question regarding disabling Norton & installing Security Essentials instead. Is this recommended as a better program? I know I have read a lot about Norton & the extreme draining of system resources, but the latest reviews I've read indicate a lot of that has been improved in this latest version of Norton's Internet Security. Just curious..


Ken

[jdeb]

Originally Posted by hearrean Well, I ran the diagnostic tests even though the screens looked totally different from what the doc showed, but everything checked out fine. So I have this question. Since the problem seems to lie with doing a shut-down of the computer & it taking forever to do so, would there be any problem simply putting the computer in Sleep mode? According to the info I read, I should still be able to receive any needed auto updates. And based upon what I read, if just planning on doing so overnight, it indicated this would be the optimum method anyway. Any problems doing this? Now a question regarding disabling Norton & installing Security Essentials instead. Is this recommended as a better program? I know I have read a lot about Norton & the extreme draining of system resources, but the latest reviews I've read indicate a lot of that has been improved in this latest version of Norton's Internet Security. Just curious.. Ken

Please run the who crashed and report back.

I will not get into the in-&outs of Norton. It is complex and not worth the typing time. In simple terms for average home user... Uninstall. Install Microsoft Security Essentials. It will provide you with excellent coverage against malware, spyware, and virus. I am not trying to sell you something! It is a free program and designed by MS to protect MS. If you want to use Norton because you paid for it then go for it. 90 % of the infected PC's that come in my shop have that software loaded on it. I install MSE and problems go away. Bad for my business but really a blessing as I usually make no money when dealing with infected PC's.

[hearrean]

Originally Posted by jdeb Please run the who crashed and report back. I will not get into the in-&outs of Norton. It is complex and not worth the typing time. In simple terms for average home user... Uninstall. Install Microsoft Security Essentials. It will provide you with excellent coverage against malware, spyware, and virus. I am not trying to sell you something! It is a free program and designed by MS to protect MS. If you want to use Norton because you paid for it then go for it. 90 % of the infected PC's that come in my shop have that software loaded on it. I install MSE and problems go away. Bad for my business but really a blessing as I usually make no money when dealing with infected PC's.

Ran the Whocrashed test & it showed nothing. I do recall reading though before I ran it that it predominantly was used to diagnose problems when Windows unexpecedly reset itself or shut down for no reason. That's not the problem I'm having. It doesn't want to shut down at all or takes forever doing it.

Just for the heck of it, I just did another ShutDown (not a restart) & it took 19 minutes to come up. I got that window again that says "Windows has experienced an unexpected shutdown." When I click the details/more info tab in that window, it gives the following data:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80076FBA10
BCP3: FFFFF800042603D8
BCP4: FFFFFA800F6804F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011912-23680-01.dmp
C:\Users\Hearrean\AppData\Local\Temp\WER-56893-0.sysdata.xml

Does this help at all?

Ken

[glc]

I would copy your data onto a flash drive or external hard drive, then get a fresh start by doing a full HP system recovery. If you have not already done so, I would use the provided utility to create a set of recovery media.